Tristan Olson-Wilcox
Merrill,WI
Summary
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Reliable Installer with 4 years of experience in Field Service roles. Lifts up to 100 pounds safely and effectively and follows directions to complete tasks accurately.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Field Service Technician
AGRA Industries Inc
05.2025 - Current
- Diagnosed and repaired equipment malfunctions to ensure optimal performance and minimize downtime.
- Conducted routine maintenance and inspections on various systems, enhancing reliability and safety standards.
- Collaborated with clients to troubleshoot issues remotely and onsite, providing effective solutions for operational challenges.
- Utilized diagnostic tools and software to analyze system performance, enabling proactive maintenance strategies.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Welder/Fabricator
Menzner Hardwoods
02.2025 - 05.2025
- Operated MIG welding equipment to fabricate and repair metal components.
- Monitored inventory levels of welding supplies and coordinated reordering as needed.
- Welded in flat, horizontal, vertical, and overhead positions.
- Fabricated shop parts directly from blueprints.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Interpreted blueprints and technical drawings to ensure precise weld specifications.
- Conducted quality inspections on completed welds to maintain industry standards.
- Collaborated with team members to optimize workflow and minimize downtime during projects.
R&D Technician
Sierra Pacific Windows
07.2021 - 02.2025
- Assisted in conducting experiments and documenting results to support research projects.
- Operated laboratory equipment and tools while adhering to safety protocols.
- Collaborated with team members on data collection and analysis for ongoing research initiatives.
- Supported preparation of materials for experiments, ensuring accuracy and readiness for testing.
- Learned new techniques and methodologies to enhance research capabilities within the team.
- Adapted quickly to new tasks and responsibilities as directed by senior researchers or supervisors.
- Played a crucial role in patent application submissions by compiling detailed documentation related to R&D findings.
Education
High School Diploma -
Wisconsin Virtual Academy
McFarland, WI06-2020
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Teamwork and coordination
- Mechanical aptitude
- Inventory management
- Valid Driver's license
- Heavy lifting
- Repair and installation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Collaborated with team of 12 in the development of installation of industrial fans.
- Have worked under pressure with a team of 8 to ensure that a product is delivered on time when ran out materials to use for said project.
Timeline
Field Service Technician
AGRA Industries Inc
05.2025 - Current
Welder/Fabricator
Menzner Hardwoods
02.2025 - 05.2025
R&D Technician
Sierra Pacific Windows
07.2021 - 02.2025
High School Diploma -
Wisconsin Virtual Academy