Tristan Phan
Project Manager
Houston,TX
Summary
PMP certified Project Manager, with 13 years+ of experience ready to bring my experience to your organization! As a PM, I understand the importance of staying organized and ensuring all business stakeholders are updated to ensure their commitment stays true to the project and deliverables are articulated into actionable milestones. I have implemented many process improvements, risk assessment, journey mapping and incorporating value streaming to help ensure projects stay on track. I believe in fostering a proactive supportive environment in which team members are encouraged to be solution-focused and are challenged to think outside of the box. It is this creativity and teamwork that ensures project completion and further build brand loyalty.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Project Manager/Program Manager
Millennium Group Inc. (USAA)
San Antonio, TX
01.2022 - 12.2022
- Managed Horizon Projects to completion which resulted in millions in cost savings.
- Utilized Waterfall, Agile, and hybrid Methodology to successfully manage mid to high-level projects.
- Developed solid work plans and effectively communicate the plans to stakeholders.
- Hosted discovery sessions with stakeholders to identify and managed risks & issues.
- Assisted teams to focus on delivering the right features that add value and how it relates to the business.
- Incorporated tools such as Miro, Jira, Visio, MS Projects, Smartsheet & Excel to manage project life cycle and milestones.
ITS Project Manager II, PMO
Robert Half Technology (CNM)
Albuquerque, NM
08.2018 - 05.2022
- Led enterprise-level projects including Software Development, Data Warehouse, Learning Management System, Resource Planning System & Integration Platform.
- Managed infrastructure projects which included building out data center, digital classroom conversion, multimedia build-out.
- Motivated multidisciplinary teams to work cohesively and influence positive outcomes.
- Proactively planned, developed, managed, and analyzed related to executing and finalizing projects with strict deadlines, budgets, scopes, resolved conflict, minimized, mitigated risks or issues.
- Created and maintained comprehensive project documentation.
- Manage risk & issues and escalate as needed based on communication plan.
Program Manager
Magellan
Albuquerque, NM
09.2015 - 03.2018
- Managed multiple leading projects leading to successful Centennial Care 2.0 rollout.
- Developed communication plan and coordinated resources from cross-functional teams.
- Provided consultation for promoting quality adherence and process improvement.
- Led QM team to oversee entire behavioral health care plan development and training.
- Work with training team to educate and influence change across organization.
- Collaborated with project stakeholders to assess progress and make adjustments.
Program Manager
United Healthcare
Albuquerque, NM
11.2013 - 09.2015
- Collaborated with multiple stakeholders to develop Centennial Care Program.
- Provided consultation for process improvement and developed workflows leading to greater process standardization & efficiency.
- Assisted in managing new hardware and software QA testing.
- Performed risk management assessments on every iteration of software development life cycle (SDLC).
- Delivered training sessions for newly hired team leaders and management staff.
Project Expeditor
UNM Sandoval Regional Medical Center
Albuquerque, NM
07.2012 - 11.2013
- Integrated first Med Bank in Sandoval County to provide free or low-cost meds for those with limited resources.
- Started Behavioral Health Clinic which provided counseling, clinical referrals, and resource library to community.
- Established and forged relationships with government agencies and tribal leaders to improve healthcare awareness.
- Assisted in strategic planning to advance organizational objectives using PMI standards which resulted in higher satisfaction ratings on member surveys, service awareness, and improve healthcare delivery.
Research Project Manager
Pacific Institute Of Research And Evaluation
Albuquerque, NM
07.2004 - 12.2007
- Served as the liaison between NTSA, local, and business stakeholders.
- Oversaw all research sites in NM and manage all aspects of research project.
- Provided oversight and served as Liaison between PIRE and NHTSA.
- Developed project plan and managed all communications.
- Directed offsite team design, transition and standardization of processes to maximize team resources and management.
- Recorded all project costs and expenses to align with project budget.
Education
MBA - Business Administration And Management
NM Highlands University
Albuquerque, NM 08.2008 - 01.2012
Master of Science - Social Work
NM Highlands University
Albuquerque, NM 08.2008 - 01.2010
Bachelor of Science - Psychology
University of New Mexico
Albuquerque, NM 08.2002 - 01.2006
Skills
Project Management
Project Management Software (Smartsheet, MS Project)
Documentation
Able to influence decisions and motivate people
Stakeholder Management
Waterfall, AGILE, Hybrid methodology
Microsoft Products (Excel, Word, Powerpoint, Visio, SharePoint)
Affiliations
PMI Rio Rancho Chapter Toastmaster International
Additional Information
- Project Management Professional (PMP) certification from PMI (2149206)
- Licensed Clinical Social Worker (LCSW) (C-09133)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Timeline
Project Manager/Program Manager
Millennium Group Inc. (USAA)
01.2022 - 12.2022
ITS Project Manager II, PMO
Robert Half Technology (CNM)
08.2018 - 05.2022
Program Manager
Magellan
09.2015 - 03.2018
Program Manager
United Healthcare
11.2013 - 09.2015
Project Expeditor
UNM Sandoval Regional Medical Center
07.2012 - 11.2013
MBA - Business Administration And Management
NM Highlands University
08.2008 - 01.2012
Master of Science - Social Work
NM Highlands University
08.2008 - 01.2010
Research Project Manager
Pacific Institute Of Research And Evaluation
07.2004 - 12.2007
Bachelor of Science - Psychology
University of New Mexico
08.2002 - 01.2006