Jay Bickham
Flower Mound,TX
Summary
Accomplished Project Manager / Program Manager with over 20 years of a proven track record excelling in technical management and planning in the financial industry. Key objectives is in delivering projects on time, within prescribed scope and budget, as well as enhancing and fostering stakeholder's trust through exceptional leadership processes and support. Demonstrated a strong ability to manage multiple priorities to ensure project success and organizational alignment. Knowledge in accounting principles, budget analysis, financial management, risk-tracking, requirements gathering, technical writing and operational process improvement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Project Manager/Program Manager
SunTrust/Truist Financial
08.2014 - Current
- Successfully managed multiple technical and process-related projects/programs simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large-scaled projects and programs.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver expected results.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored and tracked progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided detailed project status updates to stakeholders and executive management.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed projects, programs and initiatives that were related to risk management, financial /budget oversite, finding/remediation planning and reduction, issue-resolution.
Project Manager / Project Server Administrator
Global Payments, Inc
07.2000 - 05.2012
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Trained offshore resources in task planning through Project Server
- Managed and Administered SharePoint access functions for the PMO Team
Education
Bachelor of Science - Business Administration And Management
Southern University And A & M College
Baton Rouge, LASkills
- Project Management
- Project Development
- Project Scheduling
- Vendor Relations
- Stakeholder Communications
- Financial Budgeting and Forecasting
- Risk Management
- Technical Acumen
- Technical Support
Accomplishments
- Completed the [Project name] Project on time and $[Amount] under budget.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
CSM - Certified Scrum Master
MCP - Microsoft Certified Professional
MCT - Microsoft Certified Technologist
SSGB - Six Sigma Green Belt
Timeline
Project Manager/Program Manager
SunTrust/Truist Financial
08.2014 - Current
Project Manager / Project Server Administrator
Global Payments, Inc
07.2000 - 05.2012
CSM - Certified Scrum Master
MCP - Microsoft Certified Professional
MCT - Microsoft Certified Technologist
SSGB - Six Sigma Green Belt
Bachelor of Science - Business Administration And Management
Southern University And A & M College
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