Highly motivated employee with experience in customer service, project management and team leadership. Adept at working under pressure and adapting to new challenges as they are presented. Intends to develop further professional work experience utilizing excellent communication and time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Environmental Technician
Native Lands and Waters LLC
Winona, MN
08.2022 - 12.2023
Trained personnel on proper safety protocols when working around hazardous materials.
Prioritized and organized tasks to efficiently accomplish service goals.
Achieved cost-savings by developing functional solutions to problems.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Planned and completed group projects, working smoothly with others.
Used collected data from field surveys and laboratory analyses to help engineers design new methods and environmental remediation strategies.
Took samples and ran tests to determine quality of produced water.
Delivery Expert
Domino's Pizza
Plymouth, Minnesota
04.2019 - 07.2023
Provided excellent customer service to resolve customer complaints in a timely manner.
Mentored junior team members and managed employee relationships.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Mentored new employees on procedures and policies to maximize team performance.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Reported mechanical problems encountered with vehicles to dispatch.
Contacted customers prior to delivery to coordinate delivery times.
Kept accurate logs of all deliveries and trips.
Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Research Team Leader
University of Wisconsin-La Crosse
La Crosse, WI
03.2022 - 07.2022
Organized and facilitated team meetings to discuss progress, challenges, and solutions.
Ensured compliance with relevant regulations pertaining to data collection methods used.
Developed and implemented research strategies to ensure projects remained on track.
Monitored team performance, identified areas for improvement, and provided feedback.
Tracked grant opportunities, deadline dates and required materials.
Edited draft proposals prior to submission, ensuring accuracy of all content and adherence to guidelines provided by granting agencies.
Education
Bachelor of Science - Biology
University of Wisconsin-La Crosse
La Crosse
04-2022
Skills
Team Training
Administration and Management
Data Reporting
Complaint Resolution
Customer Relationship Management (CRM)
Retail Sales Customer Service
Positive and Professional
Active Listening
Conflict Resolution
Problem-Solving Abilities
Critical Thinking
Adaptive Team Player
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
Guitar/Vocal Stage Performance
Rock Climbing
Plant Identification
Community Tabletop Board Games
Accomplishments
Act as a manager of Environmental Technicians working on prairie restoration in western MN. Working under Native Lands and Waters LLC, this crew has exceeded expectations.