Summary
Overview
Work History
Education
Skills
Timeline
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Tristan Quick

Presque Isle

Summary

Results-driven professional with strong background in customer success and relationship management. Track record of improving satisfaction through effective problem resolution and proactive engagement. Known for collaborative approach and adaptability in dynamic environments. Skilled in customer relationship management and data analysis using multiple software and computer systems.

Overview

8
8
years of professional experience

Work History

Customer Success Analyst

Athenahealth
10.2023 - 04.2025
  • Analyzed customer feedback to identify trends and improve service delivery.
  • Collaborated with cross-functional teams to resolve client issues efficiently.
  • Facilitated onboarding sessions, guiding clients through system functionalities.
  • Assisted in the implementation of process improvements, enhancing overall customer experience.
  • Served as a mentor for new Customer Success Analysts, sharing best practices and guiding their professional development effectively.

Front of House Manager

Ignite PI
12.2021 - 05.2023
  • Trained and mentored staff on customer service best practices and operational standards.
  • Developed training materials to enhance team performance and consistency in service quality.
  • Managed inventory control, ensuring timely replenishment of supplies to support front-of-house activities.
  • Resolved guest complaints promptly, fostering a positive atmosphere and maintaining high satisfaction levels.
  • Performed cash handling activities and secured nightly bank deposits.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.

Assistant Residential Director

Northern Maine Community College
08.2017 - 12.2021
  • Coordinated residential programming to enhance student engagement and community building.
  • Supported administrative operations, ensuring compliance with housing policies and procedures.
  • Developed training materials for staff development and resident support initiatives.
  • Monitored student behavior and facilitated conflict resolution among residents.
  • Mentored new Resident Assistants, fostering team cohesion and professional growth.

Education

Associate of Science - Computer And Information Sciences

Northern Maine Community College
Presque Isle, ME
05-2017

Certificate of Technical Studies - Computer Science

Mid Maine Technical Center
Waterville, ME

High School Diploma -

Lawrence High School
Fairfield, ME

Skills

  • Salesforce expertise
  • CRM software
  • Analytical mindset
  • Goal oriented
  • Software troubleshooting
  • Operational efficiency
  • Staff education and training
  • Logistics support
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication

Timeline

Customer Success Analyst

Athenahealth
10.2023 - 04.2025

Front of House Manager

Ignite PI
12.2021 - 05.2023

Assistant Residential Director

Northern Maine Community College
08.2017 - 12.2021

Associate of Science - Computer And Information Sciences

Northern Maine Community College

Certificate of Technical Studies - Computer Science

Mid Maine Technical Center

High School Diploma -

Lawrence High School

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