Tristan Radl
Baraboo
Summary
Result driven Network Operations Technician known for strong incident management and customer service skills. Proven ability to document and analyze network performance, facilitating effective communication between teams to ensure timely resolutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Operations Center Technician
TEKsystems
Dallas, TX
03.2022 - Current
- Monitored 60+ network circuits and sites in real time daily, detecting and responding to performance anomalies and service-impacting events to maintain high network uptime.
- Triaged, documented, and escalated complex network incidents using structured troubleshooting methodologies, ensuring accurate classification and timely resolution.
- Identified and documented incident patterns across multiple sites, facilitating targeted root cause investigations.
- Coordinated with 20+ field technicians daily via phone and video bridge to accelerate incident response, minimizing mean time to resolution (MTTR) during active outages.
- Efficiently managed and resolved 30+ customer-facing issues each day, focusing on clear communication and client satisfaction.
- Documented comprehensive incident logs, resolution notes, and performance observations to enhance audit trails.
Sales Professional
Globe Life Family Heritage
Dallas, TX
01.2021 - 03.2022
- Managed a client territory of 900+ accounts in Aubrey, TX; demonstrated persistence and resilience while achieving a 30% increase in repeat customer engagement.
- Delivered 10+ daily presentations on product features and benefits, translating technical details into clear, accessible language for diverse audiences.
- Generated $50,000 in revenue through structured, goal-oriented engagement with 300+ residential and business customers.
- Developed customized insurance plans based on individual client needs.
Customer Service & Relationship Management
The Revel
Dallas, TX
02.2017 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained high client satisfaction through attentive, consistent support for 100+ recurring customers.
Education
Associate of Science -
Collin College
Frisco, TX12-2018
Skills
- Network Monitoring & Anomaly Detection
- Incident Triage & Escalation
- TCP/IP Protocols & Traffic Analysis
- WAN/LAN Architectures
- Routing & Switching
- Cisco Networking
- VoIP Technologies
- Security Event Analysis
- Log Review & Documentation
- Ticketing & Case Management
- Cross-Team Communication & Coordination
- Time Management & Prioritization
Certification
- Cisco CCNA — Networking | Completed March 2026
- Microsoft Azure Fundamentals (AZ-900) | Completed May 2026
- TryHackMe — Cybersecurity (65+ rooms completed) | May 2026 – June 2026 (Ongoing)
- CompTIA Security+ | In Progress — Expected July 2026
Timeline
Network Operations Center Technician
TEKsystems
03.2022 - Current
Sales Professional
Globe Life Family Heritage
01.2021 - 03.2022
Customer Service & Relationship Management
The Revel
02.2017 - 11.2020
Associate of Science -
Collin College