Tristan Watson
Joplin,MO
Summary
I have apent the last 19 years learning and growing in the pump and motor industry with the last 7 years in a leadership position. Over that time I have helped enhance organizational effectiveness and customer satisfaction through process refinement and collaboration with my sales and service teams. I’ve helped drive revenue growth and margin improvement and my skills in forecasting and staff supervision have consistently delivered impactful results.
Overview
18
18
years of professional experience
Work History
Regional Operations Manager
OTC Industrial
Joplin, MO
05.2017 - Current
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Inside Sales Representative
JCI - OTC Industrial
Joplin, MO
12.2005 - 05.2017
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Education
High School Diploma -
Joplin High School
Joplin, MO05.2004
Skills
- Operational Efficiency
- Excellent interpersonal skills
- Warehouse Management
- Staffing oversight
- Maintenance Scheduling
- Forecasting
- Key Performance Indicators
- Facility Management
- Budget knowledge
- Strategic Planning
- Standard Operating Procedures
- Staff Supervision
- Inventory Monitoring
- Sales Support
- Teamwork and Collaboration
- Process Improvements
- Staff hiring
Timeline
Regional Operations Manager
OTC Industrial
05.2017 - Current
Inside Sales Representative
JCI - OTC Industrial
12.2005 - 05.2017
High School Diploma -
Joplin High School