TRISTAN WILSON
Santa Clarita,CA
Summary
Dynamic professional with extensive experience in team leadership, operational management, and exceptional customer service. Committed to continuous growth and development within a new organization, integrating a personalized work style that fosters collaboration and innovation. Passionate about driving results and enhancing overall performance in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wicked Chicken
Santa Clarita, CA
11.2023 - Current
- Train new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolve customer complaints quickly and effectively while maintaining a high level of professionalism.
- Manage daily operations of the store, including scheduling staff, assigning tasks, keeping track of labor and overseeing inventory control processes.
- Coordinate large catering orders and fundraiser events.
- Cultivate a warm and welcoming environment for customers and employees.
Barista Shift Supervisor
Red Owl Coffee Company
Valdosta, GA
10.2022 - 10.2023
- Maintain a fast and consistent prep time.
- Work drive-thru window and cafe.
- Supervise daily operations of coffee preparation and customer service, ensuring quality standards were met consistently.
- Have coffee knowledge and craft specialty drinks.
- Manage daily inventory, ensuring product availability and freshness standards.
- Sold and served baked goods and miscellaneous food items, increasing company revenue.
- Implement workflow improvements that enhanced team efficiency during busy shifts and reduced wait times.
- Train new staff on espresso preparation and customer service protocols.
Shift Lead/Kitchen Supervisor
Pizza Rev
Santa Clarita, CA
03.2018 - 05.2020
- Train new hires on the proper use of equipment, job duties, and safety regulations.
- Comply with company standards and policies, setting example for team members.
- Supervise food production and preparation, promoting consistency with established recipes and procedures.
- Manage inventory levels, minimized loss and placed store orders accordingly while following company systems and guidelines.
Education
Diploma -
OFL Charter School
05.2016
Associate of Arts - Music
College of The Canyons
Valencia, California, CA05-2020
Skills
- Money Counting
- Leadership
- Inventory
- Training
- Customer Service
- Food Safety
- Efficiency
- Time Management
- Team leadership
- Performance reviewing
- Cost control
Certification
E Food Handler Certification
RBS Certification
Timeline
Assistant Manager
Wicked Chicken
11.2023 - Current
Barista Shift Supervisor
Red Owl Coffee Company
10.2022 - 10.2023
Shift Lead/Kitchen Supervisor
Pizza Rev
03.2018 - 05.2020
Diploma -
OFL Charter School
Associate of Arts - Music
College of The Canyons