Tristan G. Lee

• Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
• Managed electronic health records, ensuring accuracy and compliance with regulations.
• Streamlined communication between medical staff and patients to enhance service delivery.
• Led training sessions for new staff on office protocols and patient care standards.
• Analyzed billing processes to identify discrepancies and improve revenue cycle management.
• Initiated process improvements that increased overall office efficiency by standardizing procedures.
• Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally.
• Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
• Reduced wait times for patients by implementing efficient check-in and check-out procedures.
• Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
• Collected blood samples using proper techniques and safety protocols to ensure patient comfort.
• Maintained accurate records of patient information and test results for efficient data management.
• Implemented quality control measures to uphold accuracy in specimen handling and processing.
• Conducted routine maintenance on phlebotomy equipment, ensuring operational readiness at all times.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Centrifuged blood samples as outlined in clinical protocols.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Ordered all supplies as needed for three managing clinics.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared lab specimens for diagnostic evaluation.
• Measured patient pulse oximetry.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Room patients for physicians and document in patients chart. Take patient vitals. Preform lab duties such as: urinalysis dip sticks, drawing patients blood, drug screens (urine and oral), documenting fridge temperatures, preforming controls for lab equipment, and resupplying the lab of essentials. I am also in charge of patient referrals. I also help physicians and other clinical workers in day to day tasks.

I roomed patients for pain management doctors, scanned in paper work into the patients chart, performed oral and urine drug screens and also assisted with minor procedures. I was also in charge of stocking the patient rooms and preforming blood draws.

• Followed safety protocols and regulations while driving, upholding professional service reputation.
• Organized mail ahead of delivery runs for correct routing.
• Maintained records on customers with mail forwarding and change of address requests.
• Distributed items on time and to correct locations for punctual, professional mail services.
• Sorted mail according to order of address appearance for easy access in field.
• Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
• Collected mail from post office boxes and distributed goods to correct addresses.
• Handled accurate cash payments for postage and incurred fees.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Utilized mail processing machines in weighing, stamping and processing mail items.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Verified cleanliness and organization of storage areas and carts.

I was in charge of cleaning up after surgeries in the OR. Stocking rooms with needed supplies, safely moving patient from the O.R. table to their beds, assembling beds for the proper surgery, and transporting patients form the recovery to the patients room. I also helped the doctors and nurses with simple tasks.

I was in charge of transporting patients from deferent areas of the hospital. Cleaning chairs. Properly assisting patient form their vehicles. Giving information to patient regarding different locations within the hospital, where their appointments where and where certain loved ones where.