tristen bodwin
Beaumont
Summary
Results-driven Shift Leader with strong team leadership and problem-solving skills. Proven track record in training and mentoring staff, optimizing workflows, and enhancing customer satisfaction through effective collaboration and adherence to safety protocols.
Overview
5
5
years of professional experience
Work History
Shift Leader
Safemove LLC
Lumberton, TX
08.2023 - Current
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored new team members on operational procedures and safety protocols.
- Developed efficient workflows to optimize productivity during peak hours.
- Monitored inventory levels, coordinating with supply chain for timely replenishment.
- Implemented quality control measures to maintain service excellence and customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Shift Manager
Wingstop Restaurant
Beaumont, TX
06.2021 - 07.2022
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored new team members to enhance service quality and operational efficiency.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements that streamlined order fulfillment times and enhanced customer satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Education
No Degree -
Westbrook Highschool
8750 Phelan Blvd Beaumont TxSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Creative problem solving
- Team collaboration and leadership
- Safety processes and procedures
- Shift paperwork completion
Timeline
Shift Leader
Safemove LLC
08.2023 - Current
Shift Manager
Wingstop Restaurant
06.2021 - 07.2022
No Degree -
Westbrook Highschool