Tristen Guerrero
San Angelo
Summary
Professional with strong organizational skills and a commitment to patient relations. Experienced in facilitating communication between patients and providers, resulting in improved satisfaction and streamlined processes. Ready to leverage expertise to enhance the registration experience.
Overview
6
6
years of professional experience
Work History
Patient Registration Specialist
Shannon Medical Center
San Angelo, TX
05.2024 - Current
- Processed patient registrations efficiently using electronic health record systems.
- Verified insurance information to ensure accurate billing and reduce claim denials.
- Assisted patients with completing forms, enhancing overall registration experience.
- Facilitated communication between patients and healthcare providers for appointment scheduling.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Utilized CRM software to track customer interactions and improve service efficiency.
- Collaborated with cross-functional teams to address customer feedback and enhance service delivery.
- Managed escalated issues, demonstrating problem-solving skills to achieve satisfactory resolutions.
- Implemented best practices for handling complaints, resulting in improved customer satisfaction scores.
Customer Service Representative
Immediate Credit Recovery
San Angelo, TX
07.2020 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Lake View High School
San Angelo, TXSkills
- HIPAA compliance
- Strong organization
- Patient scheduling
- Insurance verification
- Patient relations
- Electronic recordkeeping
- Payment collection
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Decision-making
- Goal setting
- Professionalism
Timeline
Patient Registration Specialist
Shannon Medical Center
05.2024 - Current
Customer Service Representative
Immediate Credit Recovery
07.2020 - 02.2024
High School Diploma -
Lake View High School