TRISTEN LATTANZI

I oversee the regulatory business processes of two programs and approximately 22 multi-level employees. Both programs require heavy community engagement as well as building and maintaining professional relationships with the Alarm industry and contracted City tow vendors. This position serves as a backup to the Public Records and Services Unit Administrator and assists with the opening and closing of the facility. I am directly responsible for managing and overseeing all business processes of the time-critical Vehicle Impound Detail and two supervisors who supervise support staff whose duties are in accordance with applicable Arizona Revised Statues and City Codes related to more than 30,000 yearly police-ordered tows and impounds. I am also responsible for overseeing all business processes of the time-critical Alarm Unit and two supervisors that supervise support staff whose duties are in accordance with Phoenix City Code for Alarms. I oversee financial transactions, prepare written recommendations for management consideration and maintain effective working relationships with employees various City departments, other municipal organizations, and customers. This position also requires the review of hearings for Vehicle Impound, Alarm and Loud Party Units.

• Supervise 10 Administrative Aides.
• Daily report formatting and loading.
• Monitor hearings requested per state statute.
• Customer questions and complaints.
• Perform research through RMS to make sure statutes and city codes are adhered to.
• Analyze and interpret policies and procedures to staff.
• Analyze, interpret, and report research findings.
• Developing Improved systems, procedures, forms.
• Evaluate performance and operational issues, prepare recommendations for improvement.
• Reduce liability to the City of Phoenix by adhering to State Laws and Phoenix City Codes.
• Onboarding.
• Coordinate installation of new systems, procedures and methods.
• Demonstrate superior seamless customer service.
• Ability to interpret legal documents, familiarity with legal terminology.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Worked with Management Assistant II to coordinate and complete special projects for the Police Administrator.

• Notifying drivers/owners of the impounded vehicles per statute.
• Advise owners of impounded vehicles about their rights to a hearing according to state statute.
• Scheduling and overseeing hearings within 48-hours of request.
• Researching tow information in RMS.
• Researching vehicle owner information in CLIPS.
• Communicating with the public in person and by telephone.
• Authorizing vehicle releases for the towing/storage facilities.
• Assisting Officers with vehicle inspections at towing vendor lots.
• Understanding of the applicable laws and analyze the substance of each case.
• Assist supervisors with training of new employees.
• Work Out of Class when necessary.
• Public Administrative finance and research position.

• Operate a multi-line telephone console system, alerting system, and TTY system for the deaf and hearing- impaired.
• Translate information to the appropriate codes.
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
• Perform emergency medical dispatch and crisis intervention services.
• Ask vital questions for emergency calls.
• Monitor and operate a radio console and computer equipment.
• Receive and respond to a variety of emergency and non-emergency services and complaints.
• Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
• Dispatch and coordinate the responses of public safety agencies.
• Identify appropriate number and type of equipment or apparatus to dispatch.
• Enters and modifies information into local, state and national computer databases Monitor and respond to a variety of technical systems and alarms.
• Safety and Security.
• Public Administrative research position.

• Responsible for the daily business operations for the funeral home, Maintain financial/accounting records, payroll records for staff, and monthly expenses.
• Review and update contracts and oversee inventory control.
• Manage all staff including interview, onboarding, training and conducting regular performance reviews.
• Monitor high-volume phone lines and displayed proper phone etiquette.
• Marketing and Community Relationship Liaison.
• Participate in various industry related associations.
• Display the highest level of professionalism and sensitivity when dealing with grieving family members.
• Organize and oversee vendor and community events.
• Discuss the nature of the funeral service, the disposition of the remains and funeral costs with family members.
• Communicate with insurance companies to secure death benefits for the families of the deceased.
• Oversee compliance with state statutes.

• Promoted to Manager of Funeral Home within first year of employment.
• Explanation of responsibilities is synonymous with occupation listed above, with the addition of traveled out of state for management meetings.

• Discussed the nature of the funeral service, the disposition of the remains and funeral costs with family members.
• Communicated with insurance companies to secure death benefits for the families of the deceased.
• Discussed pre-arranged funeral options and explained pricing to clients.
• Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
• Secured and filed burial permits and made funeral arrangements.
• Arranged transportation between sites for the remains, mourners, pallbearers and members of the clergy.
• Picked up the deceased at private homes, hospitals and county morgues.
• Performed embalming procedures and updated case study reports.
• Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
• Acted as a liaison between hospitals, physicians, the county coroner, newspapers and members of the clergy.