Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Sales Associate
American Eagle Outfitters, Inc
05.2022 - Current
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
High School Diploma -
Taft Charter High School
Woodland Hills, CA
Skills
Upselling
Inventory Control
Order Processing
Promotional Support
Sales Expertise
Problem-Solving Skills
Exceptional Customer Service
Additional Information
Passionate in various areas of programming, with a heavily interest in security and risk management for protecting internally and externally against cyber threats.
Cybersecurity
Conducting a security audit
Analyzing network structure and security
Using Linux commands to manage file permissions
Applying filters to SQL queries
Identifying vulnerabilities for a small business
Documenting incidents with an incident handler’s journal