Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Awards
Timeline
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Tristia Herr

Saint Paul

Summary

Professional with solid background in infrastructure, offering strong skills in network administration, system maintenance, and troubleshooting. Demonstrates consistent focus on team collaboration and adaptability to evolving project needs. Known for delivering reliable results and ensuring operational efficiency. Proficient in managing hardware, software, and security protocols.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Industrial Infrastructure Technician II

Cybertrol Engineering
01.2025 - Current
  • Managed installation and configuration of network systems to enhance operational efficiency.
  • Troubleshot hardware and software issues, ensuring minimal downtime for critical infrastructure components.
  • Collaborated with cross-functional teams to optimize server performance and reliability.
  • Implemented security protocols to safeguard sensitive data against cyber threats.
  • Conducted routine maintenance checks on equipment, identifying areas for improvement in performance.
  • Developed documentation for infrastructure processes, streamlining knowledge sharing across the team.
  • Led initiatives to upgrade legacy systems, improving overall system integration and functionality.
  • Collaborated with cross-functional teams to plan and execute large-scale infrastructure projects successfully.
  • Optimized data center efficiency by implementing server virtualization technologies.
  • Maximized network uptime, monitoring performance, and conducting regular system backups.
  • Enhanced network reliability by troubleshooting and resolving IT infrastructure issues.

Marco Technologies LLC
03.2021 - 05.2022
  • Company Overview: Marco Technologies LLC, St. Louis Park, MN
  • Provided technical support and solutions for all managed services to Marco customers.
  • Remotely managed Cisco Collaboration cloud services for 50+ customers and businesses.
  • Resolved over 100 Priority 1 outages.
  • 60+ hours of training in Cisco CUCM, CUC, CUCIMP, CER, and Webex.
  • Provided quality customer service with over 100+ incidents.

Cyber System Transport Technician

United States Air Force
01.2017 - 01.2021
  • Network Infrastructure Technician
  • Completed 8,350+ hours of troubleshooting network issues.
  • Maintained high-priority, Top-Secret communication networks.
  • Managed over 100 network devices, delivering service with mission-essential equipment.
  • Designed network security countermeasures in accordance with military compliance.
  • Performed network security audits.
  • Performed audits on documentation of network systems infrastructure.
  • Trained mission-essential personnel in combating internal and external network threats.
  • Led a team to implement a new WAN for a deployed bomber squadron of over 400 personnel.
  • Trained Airmen to deliver telecommunication support for Wing-Command operations over encrypted networks.
  • Configured and controlled 300+ Cisco VOIP phones and 15+ Cisco video conferencing devices.
  • Conducted 70+ hours of training for new technicians, overseeing technical development.

Education

High School Diploma -

North High School
St. Paul, MN
06.2015

Bachelor of Science - Computer Networking

Herzing University
Madison, WI
08.2024

Cyber Systems Technical Training - undefined

United States Air Force
Keesler AFB, MS
09.2017

Skills

  • Cisco Collaboration
  • Network Management
  • Cisco Webex
  • Personnel Management
  • Routing and Switching protocols
  • VMware/ Cloud Servicing
  • Customer Service
  • Encryption
  • VOIP Phones
  • Video Teleconferencing Network Management
  • Network troubleshooting
  • IP addressing
  • Wireless networking
  • Data center operations
  • Virtualization technologies
  • Deployment support
  • Disaster recovery planning
  • IT collaboration
  • Storage solutions
  • Hardware installation
  • IT documentation
  • Backup and recovery
  • Software configuration

Certification

Comp TIA Security+ TS/SCI Security Clearance

LANGUAGES

English
Hmong

Awards

501st Wing "Shop excellence award"

Timeline

Industrial Infrastructure Technician II

Cybertrol Engineering
01.2025 - Current

Marco Technologies LLC
03.2021 - 05.2022

Cyber System Transport Technician

United States Air Force
01.2017 - 01.2021

Bachelor of Science - Computer Networking

Herzing University

Cyber Systems Technical Training - undefined

United States Air Force

High School Diploma -

North High School

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