Tristian Galindo
Wichita,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sexual Assault Advocate
Wichita Area Sexual Assault Center
Wichita, KS
02.2024 - Current
- Advocate for clients through criminal justice procedures.
- Coordinate sexual assault awareness activities.
- Provide educations to colleges, groups, and schools.
- Sexual assault response team.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Assisted in obtaining protective orders for survivors, ensuring their safety and wellbeing.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Collected information about individuals or clients using interviews, observational techniques, and other assessment methods
- Clearly communicated to colleagues and patients processing and treatment progress
Optical Store Manager
Stanton Optical
Wichita, KS
04.2020 - 02.2024
- Follow confidentiality procedures.
- Collaborated with optometrists to offer comprehensive eye care services within an optical store setting.
- Trained and motivated team to increase sales from $102,000 to $308,000 in 2022
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members
Lead Phlebotomist
Grifols Biomat USA
Wichita, KS
05.2020 - 12.2021
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Performed laboratory tests to assist physicians in diagnosis.
- Monitored supply levels and placed orders for laboratory supplies.
- Implemented best practices for specimen handling to minimize contamination risks.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Reviewed and processed requisitions for laboratory tests.
- Enhanced patient experience by providing efficient and accurate blood collection services.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Call Center Phone Representative
T-Mobile
Wichita, KS
07.2017 - 08.2020
- Boosted sales conversion rates by offering tailored product recommendations to customers which grew to be 90% more effective than letting customers just shop.
- Delivered consistent quality service by adhering to company policies and procedures.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Boosted customer service satisfaction ratings through consistent quality control.
- Balanced competing priorities while fielding simultaneous calls from customers seeking information about products, services or account details.
- Provided exceptional customer service through active listening and empathetic problem-solving techniques.
- Passionate about learning and committed to continual improvement.
Education
Bachelors of Social Work -
Butler County Community College
El Dorado, KS05.2028
Skills
- Calm under pressure
- Cooperative
- Reliable
- Organized
- Analytical thinker
- Conflict resolution techniques
- Multitasking Abilities
- Employee Training
- Revenue Growth
- Customer Service
- Team Leadership
- Self Motivation
Additional Information
Volunteer Work
The Lords Diner 2019-Present
- Food prep
Hunter Health Clinic 2019-2021
- Covid out reach
Timeline
Sexual Assault Advocate
Wichita Area Sexual Assault Center
02.2024 - Current
Lead Phlebotomist
Grifols Biomat USA
05.2020 - 12.2021
Optical Store Manager
Stanton Optical
04.2020 - 02.2024
Call Center Phone Representative
T-Mobile
07.2017 - 08.2020
Bachelors of Social Work -
Butler County Community College
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