Tristin Burton
Boise
Summary
Cultivated expertise in customer relations and team leadership within fast-paced environment. Skilled in managing customer inquiries and resolving issues efficiently while maintaining high level of customer satisfaction. Seeking to apply these transferable skills to new and dynamic field.
Overview
3
3
years of professional experience
Work History
Lead CSR
Valley Glass
09.2022 - 01.2025
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Acted as a liaison between clients, sales representatives, and other internal and external teams to ensure seamless collaboration efforts.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Handled the creation of work orders alongside payment and invoice processing.
- Developed quotes from house plans and commercial blueprints, ensuring compliance with regulations.
- Generated purchase orders and monitored email correspondences to ensure prompt responses with suppliers.
Accounts payable/Admin assistant
STEIN DISTRIBUTING
04.2022 - 08.2022
- Facilitated smooth communication by operating a multi-line telephone system.
- Handled administrative tasks for Administration, Human Resources, & President.
- Handled all aspects of Accounts Payable sector.
- Coordinated scheduling activities to ensure accurate monthly outlook calendar updates.
- Managed office supplies inventory and accurately assigned monthly costs to relevant units.
- Drafted memos, letters, and business communications.
- Maintained and updated expense binders for sales supervisors.
- While completing my duties I used programs like word, excel, VIP, Great Plains, and others
Sales Associate
VAPOR LOUNGE
10.2021 - 04.2022
- Responsible for opening and closing duties ; cash consolidation, inventory management, managing multiple tools, stocking/organizing new product, selling new product
- Ensured smooth operation of various locations in Treasure Valley.
- My daily duties included; helping guests with product information, performing daily inventory counts, organizing backstock & ensuring front of house was presentable, securing the locations, and assisting with banking procedures
Education
License In Cosmetology - Cosmetology
Oliver Finley Academy
Garden City, ID04.2019
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Verbal and written communication
- Creative problem solving
- Relationship building
- Staff training
- Professional telephone demeanor
Timeline
Lead CSR
Valley Glass
09.2022 - 01.2025
Accounts payable/Admin assistant
STEIN DISTRIBUTING
04.2022 - 08.2022
Sales Associate
VAPOR LOUNGE
10.2021 - 04.2022
License In Cosmetology - Cosmetology
Oliver Finley Academy
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