Summary
Overview
Work History
Education
Skills
Timeline
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Tristin Davis

Severn,MD

Summary

Dynamic retail manager with a proven track record at Shoppers Food & Pharmacy, excelling in staff training and development while enhancing customer satisfaction. Skilled in budgeting and policy enforcement, I fostered a positive work environment, reducing turnover all together in any department I’m directly responsible for and driving team productivity through effective scheduling and task delegation.

Overview

7
7
years of professional experience

Work History

Manager on Duty / Seafood Manager

Shoppers Food & Pharmacy
11.2023 - Current
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.

Manager on Duty

Walgreens
06.2023 - 11.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.

HBC Manager

Giant Food
01.2020 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Dairy Manager

Shoppers Food & Pharmacy
07.2018 - 01.2020
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Developed strong vendor relationships to ensure reliable product supply and favorable pricing negotiations.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Delegated tasks and gave direction to team of Number employees within dairy department.
  • Answered questions from customers and discussed new products placed in dairy cases.
  • Maintained an organized and visually appealing dairy section, attracting customers and promoting sales growth.
  • Managed budgetary allocations effectively by monitoring expenses closely, identifying cost-saving opportunities wherever possible.
  • Developed innovative merchandising displays that showcased premium products and promoted impulse purchases from customers.
  • Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.
  • Spearheaded initiatives focused on enhancing employee morale, reducing turnover rates within the department.
  • Enhanced dairy department efficiency by implementing effective inventory management systems.

Education

High School Diploma -

North County High School
Glen Burnie, MD

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency
  • Policy enforcement
  • Budgeting expertise
  • Industry awareness
  • Employee engagement
  • Customer service
  • Staff management

Timeline

Manager on Duty / Seafood Manager

Shoppers Food & Pharmacy
11.2023 - Current

Manager on Duty

Walgreens
06.2023 - 11.2023

HBC Manager

Giant Food
01.2020 - 02.2023

Dairy Manager

Shoppers Food & Pharmacy
07.2018 - 01.2020

High School Diploma -

North County High School

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Tristin Davis