Tristin Gilliam
Kingsley
Summary
Customer-focused and results-driven professional with a background in criminal justice and public policy. Skilled in customer experience, data analysis, and event coordination. Proven ability to improve processes, communicate effectively, and build strong relationships. Seeking to leverage organizational and problem-solving skills in the Customer Experience Intern role to enhance Consumers Energy’s customer satisfaction initiatives and operational excellence.
Overview
4
4
years of professional experience
Work History
Food and Beverage Associate
The Cliffs at Keowee Falls
08.2024 - Current
- Delivered exceptional customer experiences by personalizing services, coordinating travel arrangements, and managing dining reservations.
- Collaborated with team members to plan and execute events, ensuring smooth operations and member satisfaction.
- Demonstrated attention to detail in maintaining a welcoming atmosphere and resolving customer inquiries promptly.
Server
Olive Garden - Darden Restaurants
09.2023 - Current
- Trained and mentored team members to ensure consistent service quality, fostering teamwork and collaboration.
- Coordinated tasks during peak hours to optimize workflow and exceed customer expectations.
- Identified and resolved operational challenges, improving customer satisfaction and efficiency.
Lead Busser/Server
LuLus North Myrtle Beach
08.2020 - 08.2021
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Education
Bachelor of Arts - Criminal Justice
Clemson University
Clemson, SC12-2024
Associate of Arts - General Studies
Horry-Georgetown Technical College
Conway, SC05-2022
Skills
- Adaptability and resilience
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Verbal communication
- Tableau experience
- Proficient with Microsoft Office
- Fast learner
- Adaptability in a fast-paced environment
Timeline
Food and Beverage Associate
The Cliffs at Keowee Falls
08.2024 - Current
Server
Olive Garden - Darden Restaurants
09.2023 - Current
Lead Busser/Server
LuLus North Myrtle Beach
08.2020 - 08.2021
Bachelor of Arts - Criminal Justice
Clemson University
Associate of Arts - General Studies
Horry-Georgetown Technical College
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