Compassionate Home Health Aide with extensive experience at Girling Health Care HCS, excelling in patient care and meal preparation. Proven ability to enhance client independence and well-being through attentive personal hygiene assistance and effective documentation. Strong interpersonal skills foster positive relationships, ensuring high-quality service and safety in home environments.
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Health Aide
Girling Health Care HCS
02.2023 - Current
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Followed nutritional plans to prepare optimal meals.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Front Office Manager
Holiday Inn Express Hotel
08.2018 - Current
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Coached employees through day-to-day work and complex problems.
Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
Developed procedures to establish accurate and organized check-in and check-out processes.