Tristine Baccam
Portland,OR
Summary
Results-oriented Senior Platforms Program Manager at Microsoft, specializing in project management and KPI reporting. Expertly optimized user engagement for 85,000 learners while establishing data-driven strategies. Demonstrated proficiency in stakeholder engagement and training development, significantly enhancing platform performance and learner retention through strategic initiatives and operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Platforms Program Manager
Microsoft via Synaxis Consulting
Redmond, WA
01.2023 - Current
- Direct strategic initiatives for digital sales education platform, ExpertZone via Adobe Learning Manager, optimizing user experience and engagement for 85,000 YAU learners.
- Operationalize quarterly KPI reports to enhance leadership visibility on site health and data-driven metrics.
- Collaborate with product education leads and stakeholders to assess learner needs, shaping development priorities and localization.
- Develop operational documentation for training teams of 75 global colleagues on content authoring and reporting tools.
- Conduct research on customer journeys and platform utilization to elevate learner retention rates.
- Collaborate with front-end engineers to develop cleaner user interface for ExpertZone, leveraging Figma
- Review help tickets and led investigations into platform performance issues, ensuring swift resolutions.
Senior Manager, Marketing Operations
Milliman, Inc.
Seattle, WA
12.2021 - 12.2022
- Established data measurement framework with MarCom and Global Corporate Services stakeholders, utilizing scorecard system for tracking contributions to firm success.
- Delivered quarterly marketing performance updates to firm leadership, ensuring alignment on data-driven omnichannel strategies.
- Supervised MarCom Team administrator, two creative project managers, and multiple agency partners to achieve project objectives.
Marketing Program Manager, Global Corporate Services
Milliman, Inc.
Seattle, WA
05.2021 - 12.2021
- Developed programs supporting launches of new products, services, and integrated GTM messaging campaigns.
- Ensured marketing programs remained metrics-driven and goal-oriented for maximum success.
Communications and Business Operations Program Manager
Microsoft via TEKsystems
Bellevue, WA
08.2020 - 05.2021
- Drafted and packaged internal communications for consumer channel marketing general manager, ensuring timely updates and development opportunities for local and global audiences.
- Developed presentation storyboards, talking points, and scripts in collaboration with consumer marketing leadership team.
- Created project workback schedules to monitor presentation and communication deliverables for business management.
- Designed survey data collection tools and reporting for competitor landscape assessments, facilitating identification of trends and recommendations for future initiatives.
Partner Experiences Project Manager
Microsoft via TEKSystems
Bellevue, WA
08.2019 - 08.2020
- Developed and implemented social media strategy for retail professional learning platform with 190,000 users.
- Conducted comprehensive review of social media properties with approximately 150,000 followers.
- Created social media playbook and guidance for global field labor, serving as primary contact for reporting.
- Designed performance dashboards to consolidate key engagement metrics and identify content opportunities.
- Collaborated with external agencies and vendor teams on feature development for learning platform, ExpertZone.
- Facilitated platform development sprints aligned with marketing cycles and field readiness plans.
Senior Program Assistant, Marketing and Communications
PATH
Seattle, WA
05.2018 - 08.2019
- Built processes for leadership campaign reviews, meeting creation, and marketing asset management to enhance project prioritization.
- Developed and maintained internal Sharepoint sites as organizational and brand resources.
- Created user testing environments and feedback mechanisms for organization-wide platform release preparation.
- Researched platform capabilities and assessed organizational functionality needs.
- Recruited and trained participants for testing platform capabilities.
- Drafted user accessibility testing forms to ensure compliance.
- Compiled feedback and generated reports for IT to guide future functionality releases and ongoing development.
Program Manager
The Stability Network/ Many Minds Collaborative
Seattle, WA
11.2016 - 05.2018
- Managed network of over 120 members across 40 cities, coordinating program strategy and roadmap.
- Developed value proposition that increased network membership by 33% within six months.
- Designed product offerings for network, incorporating customer feedback to assess impact.
- Executed partnership strategy identifying collaboration opportunities and areas of competitive advantage.
Special Projects Coordinator, TED-Ed
TED Conferences, LLC
New York, NY
12.2013 - 11.2015
- Managed TED-Ed Clubs program, reaching 900 schools across 67 countries in first year.
- Developed curriculum and training products, incorporating ongoing customer feedback for improvements.
- Coordinated collaborations of TED-Ed initiatives with corporate partners and education departments.
- Launched program for educators in 11 countries, establishing foundational support and resources.
- Curated user-generated materials tailored from lessons and original content to enhance learning.
- Captured use case data to align product development with initiative goals.
- Oversaw development of TED-Ed online community, expanding to 3,000 users.
- Executed customer acquisition strategies through conference workshops to enhance engagement.
Program Coordinator, Office of National Program Administration
The Children's Health Fund
New York, NY
06.2010 - 12.2013
- Supported Senior Director of Research and Evaluation with coding, analysis, and reporting of annual data for program initiatives and grant deliverables.
- Collaborated with over 100 network program administrators and medical directors to validate biannual data summaries and qualitative reports from initiatives across 24 cities.
- Coordinated organization, planning, and budgeting for seven mid-sized conferences, each with 50 to 150 attendees, along with provider site visits.
Education
Master of Arts - Sociology of Education
New York University
New York, NY05-2014
Bachelor of Arts - Concentration Sociology
Southwestern University
Georgetown, TX05-2009
Skills
- Project management and KPI reporting
- Data analysis and strategy alignment
- Stakeholder engagement and vendor management
- Training and development initiatives
- Educational platform design
Certification
Project Management Certificate - Cornell University
Timeline
Senior Platforms Program Manager
Microsoft via Synaxis Consulting
01.2023 - Current
Senior Manager, Marketing Operations
Milliman, Inc.
12.2021 - 12.2022
Marketing Program Manager, Global Corporate Services
Milliman, Inc.
05.2021 - 12.2021
Communications and Business Operations Program Manager
Microsoft via TEKsystems
08.2020 - 05.2021
Partner Experiences Project Manager
Microsoft via TEKSystems
08.2019 - 08.2020
Senior Program Assistant, Marketing and Communications
PATH
05.2018 - 08.2019
Program Manager
The Stability Network/ Many Minds Collaborative
11.2016 - 05.2018
Special Projects Coordinator, TED-Ed
TED Conferences, LLC
12.2013 - 11.2015
Program Coordinator, Office of National Program Administration
The Children's Health Fund
06.2010 - 12.2013
Master of Arts - Sociology of Education
New York University
Bachelor of Arts - Concentration Sociology
Southwestern University