Trixie Gibson
Memphis,TN
Summary
Innovative professional with 15+ years of progressive experience within the sales and customer service industry. Capitalize on new revenue potential, and manage all aspects of daily business operations. Exceptional leadership, oral, written, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments. Dedicated and results oriented leader with highly effective inside sales skills to coach and develop.
Overview
20
20
years of professional experience
Work History
Sales Professional
American Home Shield
Bartlett , TN
2013.03 - Current
- Receives inbound and places outbound calls to sell home warranties.
- Promotes the benefits, coverage, and terms of products to existing and potential customers.
- Answered customers questions regarding products, prices and availability.
- Emphasized product features based on analysis of customers needs.
Interim Supervisor
American Home Shield
Memphis , TN
2015.12 - 2016.06
- Supervise, coach, monitor, motivate, and provide feedback to associates.
- Engage customers directly as needed to resolve escalated issues.
- Recommends new approaches to drive continuous improvements.
- Have weekly meeting to cover stats, goals, performance, and best practices.
- Reinforce policies and procedures to ensure productivity.
Customer Service Representative
Telebanker- Regions Bank
Cordova , TN
2011.09 - 2012.10
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries for customer's banking needs.
- Set up new accounts, established customer credit, and set up payment methods.
Sales/Retention Account Executive/Trainer
Comcast Cable
Memphis , TN.
2004.01 - 2011.06
- Emphasized product features based on analysis of customers' needs with all aspects of Comcast cable products.
- Emphasized product features based on analysis of customers' needs.
- Wrote sales contracts for orders obtained and submitted orders for processing.
Education
Bachelor of Science -
University of Phoenix
Memphis, TN2014
Skills
- Decision making skills
- Conflict resolution/Persuasive negotiator
- Organizational and multi-tasking skills
- Detail-oriented
- Interpersonal communication skills
- Dedicated team player
- Superior organizational skills
- Skill with Microsoft Office applications
- Analytical Skills
- Problem solving strength
Timeline
Interim Supervisor
American Home Shield
2015.12 - 2016.06
Sales Professional
American Home Shield
2013.03 - Current
Customer Service Representative
Telebanker- Regions Bank
2011.09 - 2012.10
Sales/Retention Account Executive/Trainer
Comcast Cable
2004.01 - 2011.06
Bachelor of Science -
University of Phoenix
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