Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trixii Moore

Atlanta,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

GVS
West Warwick, Rhode Island
04.2017 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintain customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Associate

Concentrix
Cranston, Rhode Island
08.2013 - 10.2017
  • Improved operational efficiencies while managing customers request, store inventory , transactions, new purchase orders and pricing needs.
  • Maintained accurate and current customer as count data with Manuel forms processing and digital information updates.
  • Helped 20+ customers everyday with positive attitude and focus on customer satisfaction.

Customer Services Associate

Walgreens
Concan, RI
03.2009 - 10.2013
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.

Education

High School Diploma -

Bellport Senior High School
Brookhaven, NY
05-2001

Skills

  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Call Management
  • Data Collection
  • Complaint resolution
  • Data Entry
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

GVS
04.2017 - 07.2024

Customer Service Associate

Concentrix
08.2013 - 10.2017

Customer Services Associate

Walgreens
03.2009 - 10.2013

High School Diploma -

Bellport Senior High School
Trixii Moore