Trixy Petsche
Brooklyn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Representative Manager
Bankers Life & Casualty Insurance
Cedar Rapids, IA
05.2023 - Current
- Trained and mentored new sales representatives, improving team performance and cohesion.
- Established long-term relationships with clients, driving repeat business and referrals.
- Monitored sales metrics and adjusted tactics to meet evolving market demands.
- Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
- Fostered a culture of accountability within the team by setting clear expectations regarding individual roles and responsibilities.
- Retained key accounts through proactive relationship management and addressing customer concerns promptly.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with customers and community to establish long-term business growth.
Clinic Administrator
CHI Memorial Hospital
Chattanooga, TN
08.2022 - 05.2023
- Received and resolved personal complaints against clinic staff and questions or concerns regarding clinic policies and systems.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
Medical Practice Manager
CHI Memorial Hospital
Chattanooga, TN
07.2021 - 05.2023
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Communicated with patients with compassion while keeping medical information private.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Coordinated and organized patient records for maximum efficiency.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Supervised daily operations of 7 physician practice, overseeing 9 staff members across all departments.
- Consulted with clinicians to develop business strategy.
Clinic Operations Manager
Phoenix Children's Pediatrics
Cottonwood, AZ
07.2020 - 06.2021
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Complied with OSHA and HIPAA regulations.
- Communicated with patients with compassion while keeping medical information private.
- Consulted with clinicians to develop business strategy.
- Addressed any patient or team member concerns immediately.
- Supervised daily operations of four physician practice, overseeing nine staff members across all departments.
- Ordered all supplies needed and kept tabs on inventory levels.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Practice Manager
Northern Arizona Healthcare
Cottonwood, AZ
04.2016 - 05.2020
- Motivated staff by offering direction and providing constructive feedback.
- Consulted with clinicians to develop business strategy.
- Cultivated close working relationships with the entire staff, including providers, medical assistants and front office staff.
- Developed and implemented policies and procedures for the facility.
- Mentored and coached interns and newly hired team members on office procedures and the computer system.
- Complied with OSHA and HIPAA regulations.
- Communicated with patients with compassion while keeping medical information private.
- Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
- Facilitated value-based purchasing including Star and HEDIS, etc., this resulted in a $500,000+ monetary incentive for the organization.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Resourceful Clinic Manager with a focus on developing high standards of practice evaluating patient care for effectiveness and implementing necessary changes to programs and policies.
- Oversaw daily operations for a Continuity Clinic & Residency Program, Primary Care, Endocrinology, and Neurology Clinics.
- Supported 14 residents and 16 providers providing care to 200 or more patients per day between all service lines.
- Facilitated the implementation of an electronic health record with responsibility for staff and physician training, troubleshooting and conversion of patient health information records.
- Collaboration with senior leadership and contracting construction team to develop multiservice line ambulatory center.
- Successfully opened OBGYN clinic and relocated a number of practices.
- Promoted an environment that motivates, nurtures and empowers staff to be better together and develop a team approach. These efforts have developed a highly engaged team with high employee engagement scores.
LPN
Northern Arizona Healthcare
Cottonwood, AZ
05.2013 - 04.2016
- Processes test results and provides patient with timely results via patient portal, mail or phone as directed by the physician, allied health professional or department protocols.
- Review the patient medical record and conducting pre-visit interview with patient.
- Take and record all vital signs.
- Record chief complaint of patients.
- Reviews and documents medical history with patient.
- Assess needs for referrals and prescription renewals.
- Administers injections under the supervision of the provider Prepares, and maintains clinical and office supplies and equipment for treatments, including sterilization and restocking of exam and treatment rooms.
- Cleans and, when appropriate, sterilizes equipment, instruments, and work areas as needed.
- Training and orientation given to new hires.
- Resource person when manager is unavailable.
- Assist manager in driving process improvement initiatives, ensuring continuous process improvement across multiple practices.
- Assists in the coordination of clerical information necessary to provide patient care during the visit; this may include, but is not exclusive to arranging referrals, assisting patients with future appointments, assisting patients with the arrangement of tests and treatments prescribed by the physician or allied health professional, assisting the physician or allied health professional in providing routine treatment instructions.
- Completes necessary patient follow up for continuity of care Documents observations, interventions, and patient responses.
- Provides psychological and social support for patient/families.
- Triages incoming telephone calls and responds to phone messages.
- Communicates laboratory and diagnostic data to physician and patient under direction of provider.
- Assists in office procedures; set up, prep for examinations and treatments.
- Assists physician with dressing changes, suture removals and other minor procedures.
- Participates in the development of patient care strategies.
- Responsible for patient flow and processing of patients in outpatient clinic environment.
- Process provider orders.
Licensed Practical Nurse Supervisor
Good Neighbor Society
Manchester, IA
11.2011 - 04.2013
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Provided training and supervision to 3 CNA's and 1 OMT on unit.
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Assisted patients with healing and recovery after surgery.
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Took and recorded patients' temperature, pulse and blood pressure.
- Utilized strong assessment skills to determine necessary patient care.
- Provided Tracheostomy Care.
- Changed Catheters on both male and female patients.
- Experience with feeding tubes.
- Directed medication administration and oversaw all patient care.
Licensed Practical Nurse Supervisor
Edgewood Convalescent Home
Manchester, IA
12.2011 - 04.2012
- Provided training and supervision to one CNA in my unit.
- Provided palliative care ranging from assessment to development and implementation of care plans.
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Assisted patients with healing and recovery after surgery.
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Took and recorded patients' temperature, pulse and blood pressure.
- Utilized strong assessment skills to determine necessary patient care.
Licensed Practical Nurse Supervisor
Heritage Nursing and Rehabilitation Center
Cedar Rapids, IA
09.2010 - 10.2011
- Provided palliative care ranging from assessment to development and implementation of care plans.
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Assisted patients with healing and recovery after surgery.
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Took and recorded patients' temperature, pulse and blood pressure.
- Utilized strong assessment skills to determine necessary patient care.
- Provided Tracheostomy Care.
- Changed Catheters on both male and female patients.
- Experience with feeding tubes.
- Directed medication administration and oversaw all patient care.
- Set up staff schedules and assigned specific work based on department needs and individual strengths.
- Monitored patients' condition and progress, reevaluating treatments as necessary.
- Provided training and supervision to 2 CNA staff members in my unit.
LPN
Heartland Home Care
Iowa City, IA
03.2009 - 09.2010
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Assisted patients with healing and recovery after surgery.
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Took and recorded patients' temperature, pulse and blood pressure.
- Utilized strong assessment skills to determine necessary patient care.
- Provided Tracheostomy Care.
- Changed Catheters on both male and female patients.
- Experience with feeding tubes.
- Directed medication administration and oversaw all patient care.
- Set up staff schedules and assigned specific work based on department needs and individual strengths.
- Monitored patients' condition and progress, reevaluating treatments as necessary.
- Provided training and supervision to 2 CNA staff members in my unit.
LPN
CNA/OMT, Methwick
Cedar Rapids, IA
09.2004 - 02.2009
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Assisted patients with healing and recovery after surgery.
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Took and recorded patients' temperature, pulse and blood pressure.
- Utilized strong assessment skills to determine necessary patient care.
- Provided Tracheostomy Care.
- Changed Catheters on both male and female patients.
- Experience with feeding tubes.
- Directed medication administration and oversaw all patient care.
- Set up staff schedules and assigned specific work based on department needs and individual strengths.
- Monitored patients' condition and progress, reevaluating treatments as necessary.
- Provided training and supervision to 2 CNA staff members in my unit.
- Utilizing a ventilator with pediatric clients.
- Knowledge and understanding of children with muscular dystrophy.
- Providing tracheostomy care.
- Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
- Delivered high quality and compassionate treatment to indigent and low-income patient community.
- Delivered high quality and compassionate treatment to indigent and low-income patient community.
Education
Associates Degree - Nursing
Kirkwood Community college
Cedar Rapids, IA, USSkills
- Workflow management
- Mentoring and coaching
- Managing medical practices
- Budget oversight
- Patient safety
- Performance metrics
- Hiring medical personnel
- Staff guidance
- Relationship building
- Positive and upbeat
Certification
Licenses , Licensed Practical Nurse LP049292
Timeline
Sales Representative Manager
Bankers Life & Casualty Insurance
05.2023 - Current
Clinic Administrator
CHI Memorial Hospital
08.2022 - 05.2023
Medical Practice Manager
CHI Memorial Hospital
07.2021 - 05.2023
Clinic Operations Manager
Phoenix Children's Pediatrics
07.2020 - 06.2021
Practice Manager
Northern Arizona Healthcare
04.2016 - 05.2020
LPN
Northern Arizona Healthcare
05.2013 - 04.2016
Licensed Practical Nurse Supervisor
Edgewood Convalescent Home
12.2011 - 04.2012
Licensed Practical Nurse Supervisor
Good Neighbor Society
11.2011 - 04.2013
Licensed Practical Nurse Supervisor
Heritage Nursing and Rehabilitation Center
09.2010 - 10.2011
LPN
Heartland Home Care
03.2009 - 09.2010
LPN
CNA/OMT, Methwick
09.2004 - 02.2009
Associates Degree - Nursing
Kirkwood Community college