Summary
Overview
Work History
Education
Skills
Timeline
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Triza Hubert

Clover,SC

Summary

Dedicated Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
14
years of professional experience

Work History

Loan Submission Specialist

Homepoint Financial
Charlotte , NC
08.2020 - 09.2022


  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Monitored pipelines to track and log status of loans.

Customer Service Specialist

Sheffield Insurance Agency
Gastonia , NC
08.2018 - 08.2020
  • Helped members with questions pertaining to medical bills
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Processed Medicare applications for over 5 insurance carriers
  • Scheduled appointments
  • Assisted agents with annual enrollment process

Home Preservation Specialist II

Wells Fargo Home Mortgage
Fort Mill, SC
10.2011 - 08.2016
  • Review accounts, research documents and system notes to determine the best course of action to correct mortgage issues
  • Answer inbound calls and make outbound calls to resolve delinquencies and offer workout alternatives to foreclosure.
  • Track and manage requests for research from internal and external customers.
  • Report on system queue progress, based on assignments.
  • Assisted team members with complex questions

Consumer Loan Underwriter

Wells Fargo Home Mortgage
Fort Mill, SC
10.2006 - 09.2011
  • Evaluated financial, income and credit documentation to make loan decisions.
  • Reviewed titles, insurance coverage and both automatic and calculated appraisals for loan property.
  • Evaluated financial and operational performance of mortgagees facing financial difficulties to determine possible remedies.
  • Provided excellent service and attention to customer through phone conversations.

Education

High School Diploma -

Clover High School
Clover, SC
06.1994

Skills

  • Inbound and outbound calling
  • Call center experience
  • Adaptive team player
  • Problem-solving abilities
  • Attention to Detail
  • Flexible and Adaptable
  • Excellent Communication

Timeline

Loan Submission Specialist

Homepoint Financial
08.2020 - 09.2022

Customer Service Specialist

Sheffield Insurance Agency
08.2018 - 08.2020

Home Preservation Specialist II

Wells Fargo Home Mortgage
10.2011 - 08.2016

Consumer Loan Underwriter

Wells Fargo Home Mortgage
10.2006 - 09.2011

High School Diploma -

Clover High School

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Triza Hubert