Trna Parsons
Vancouver
Summary
Dynamic professional with a proven track record at DoorDash, excelling in time management and customer service. Demonstrated expertise in GPS navigation and route planning, ensuring timely deliveries and enhancing customer satisfaction. Recognized for maintaining a clean driving record and adapting swiftly to changing conditions, contributing to operational success.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Things Remembered
Vancouver, WA
01.2012 - 01.2015
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Collaborated with team to manage inventory levels and streamline product displays.
- Trained new staff on operational procedures and customer service standards.
- Implemented promotional strategies that enhanced store visibility and sales performance.
- Monitored staffing needs, scheduling shifts to optimize employee efficiency and coverage.
- Analyzed sales data to identify trends and recommend inventory adjustments.
- Developed training materials to improve onboarding processes for new employees.
- Coordinated with management to resolve customer issues, enhancing overall service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Driver
DoorDash
Vancouver, WA
02.2026 - 12.2026
- Navigated delivery routes efficiently to ensure timely order fulfillment.
- Operated delivery app tools to manage orders and track deliveries in real-time.
- Communicated effectively with customers to address inquiries and resolve issues.
- Maintained vehicle cleanliness and functionality for optimal performance and safety.
- Adapted quickly to changing schedules and high-demand periods to meet customer needs.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Flight Attendant
Compass Airlines
Vancouver, WA
01.2015 - 05.2020
- Delivered exceptional customer service to enhance passenger satisfaction and comfort during flights.
- Conducted pre-flight safety checks and briefings to ensure compliance with safety regulations.
- Managed in-flight meal service and beverage distribution efficiently, catering to diverse passenger needs.
- Assisted passengers with special requirements, providing support for a safe and comfortable travel experience.
- Collaborated with crew members to maintain cabin cleanliness and order throughout the flight duration.
- Responded promptly to passenger inquiries and resolved issues, fostering a positive onboard environment.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Assured timely departures by efficiently completing all pre-boarding tasks.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Boosted passenger loyalty through personalized service and attention to detail.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
- Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
- Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
- Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
- Improved team morale and efficiency with proactive communication and coordination during in-flight service.
Education
Flight Attendant -
National Air And Hospitality Services
Vancouver, WASkills
Time management
Valid Driver's license
Customer service
Clean driving record
Safe driving practices
Punctual and reliable
City and non-city driving
Flexible schedule
Punctuality
GPS and route planning
Safety protocols
Defensive driving
Vehicle inspection
Safety management
Driving in adverse conditions
Navigational systems and GPS
Route management
Transportation
Traffic law observation
Vehicle maintenance
Inclement weather driving
Timeline
Driver
DoorDash
02.2026 - 12.2026
Flight Attendant
Compass Airlines
01.2015 - 05.2020
Assistant Manager
Things Remembered
01.2012 - 01.2015
Flight Attendant -
National Air And Hospitality Services