Troi Stephens
Nashville,TN
Summary
Dynamic and detail-oriented Registered Dental Assistant at Heartland Dental, skilled in HIPAA compliance and patient engagement. Proven ability to enhance clinic efficiency and patient care through effective appointment scheduling and relationship building. Committed to maintaining high standards of infection control while supporting innovative dental technologies.
Overview
18
18
years of professional experience
Work History
Registered Dental Assistant
Heartland Dental
Antioch, TN
08.2021 - Current
- Assisted dentists during procedures, ensuring patient comfort and instrument availability.
- Prepared and sterilized dental instruments, adhering to safety and infection control protocols.
- Recorded patient medical histories and updated treatment plans accurately in electronic health records.
- Educated patients on oral hygiene practices, enhancing overall patient care and engagement.
- Coordinated appointments and managed patient flow to optimize clinic efficiency and reduce wait times.
- Supported the implementation of new dental technologies, improving operational effectiveness within the practice.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Pharmacy Technician
Walgreens
Nashville, NT
04.2021 - 08.2021
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Reviewed and verified customer information and insurance provider information.
Inbound Sales Representative
Comcast
Nashville, TN
05.2012 - 10.2019
- Described and explained details about all 5 Core products that Xfinity offers to customers and guide purchasing decisions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Performed data entry with CSG ACSR (Advanced Customer Service Representative) and Zendesk to record call notes, suggestions and questions.
Store Manager
Shoe Show Inc.
Nashville, TN
09.2010 - 05.2012
- Created work schedules according to sales volume and number of employees.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Shoe Show Inc.
Savannah, TN
07.2008 - 09.2010
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated customers on promotions to enhance sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Ensured secure payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Education
Associate of Applied Science - Dental Hygiene
Tennessee State University
Nashville, TN12.2022
Registered Dental Assistant - Dental Assisting
Excel Dental Training Institute
Hermitage, TN08.2020
Biology
Jackson State Community College
Savannah, TNHigh School Diploma -
Hardin County High School
Savannah, TN12.2004
Skills
- Data entry proficiency
- Payment posting understanding
- Team leadership and coaching
- Relationship building and management
- Appointment Scheduling
- HIPAA Compliance
- Payment Collection
- Patient Contact
- Directing Callers
- Medical Records Maintenance
- MS Office
- Infection Control Proficiency
Timeline
Registered Dental Assistant
Heartland Dental
08.2021 - Current
Pharmacy Technician
Walgreens
04.2021 - 08.2021
Inbound Sales Representative
Comcast
05.2012 - 10.2019
Store Manager
Shoe Show Inc.
09.2010 - 05.2012
Sales Associate
Shoe Show Inc.
07.2008 - 09.2010
Associate of Applied Science - Dental Hygiene
Tennessee State University
Registered Dental Assistant - Dental Assisting
Excel Dental Training Institute
Biology
Jackson State Community College
High School Diploma -
Hardin County High School