Troy A. Bowen
Cambria Heights,USA
Summary
Results-driven professional who leads, motivates subordinates and collaborates with upper management. Experienced in troubleshooting and diagnosing issues. Committed to implementing best practices and standards. In order to achieve swift and efficient task completion.
Overview
17
17
years of professional experience
Work History
Maintenance Supervisor Level 1 (Track)
Metropolitan Transit Authority
04.2022 - Current
- Perform supervisory work which encompasses varying degrees of difficulty and responsibility involving the inspection, maintenance, construction, installation, testing, repair, and alteration of subway and elevated track, roadway, and related equipment
- At Assignment Level I, under general supervision, they supervise assigned employees in the maintenance and construction of all types of track and roadway throughout the MTA New York City Transit system
- Perform inspections on track and related equipment for defects and unsafe conditions by using sketches, specifications and job orders; coordinate work with other departments when necessary
- Compile and analyze records; conduct investigations and prepare reports; and perform related work
- Working outdoors in all weather conditions; working in confined spaces and working in tunnels; working on elevated tracks and structures and responding to emergencies
Track Inspector
MTA
04.2019 - 04.2022
- Visual inspection: Regularly walking along the tracks, carefully examining the rails, ties, ballast, and surrounding area for signs of damage or wear.
- Minor repairs: Fixing minor issues including loose bolts, replacing small damaged components, or clearing vegetation that could interfere with train operations.
- Reporting defects: Identifying and reporting significant track problems like broken rails, cracked ties, misaligned tracks, or damaged switches to maintenance crews.
- Maintaining track records: Recording observations and repair details in logs or digital systems.
- Compliance with safety regulations: Adhering to railroad safety rules and procedures, including proper signaling and communication protocols when working on track
Track Worker
Metropolitan Transit Authority
03.2018 - 04.2022
- Maintain, install, inspect, test, alter, and repair the track and roadway in subway and elevated service under operating conditions
- Including, but not limited to rails, frogs, switches, ties, plates and insulated joints, and their related adjusting, tamping, welding, grinding and greasing
Track Worker
MTA
03.2018 - 04.2019
- Maintain, install, test, alter, and repair the track and roadway in subway and elevated service under operating conditions.
- Including, but not limited to rails, frogs, switches, ties, plates and insulated joints, and their related adjusting, tamping, welding, grinding and greasing.
Branch Manager
Enterprise Rent-A-Car
05.2008 - 02.2015
- Conducted interviews for prospective employees
- Facilitated the growth and development of employees including performing group training & individual sessions
- Performed and delegate daily tasks in high-volume fast paced environment, multi-tasking orders, answering inquiries, administrative duties, and escorting clientele to designated destinations
- Built solid networking events resulting in a 20% increase in our customer base
- Analyzed and identify issues regarding customer complaints, working to solve them in a timely cost effective manner with a result of returned recommended clientele
- Supervised branch sales and marketing company services to various industries while increasing business and income
- Achieved several awards for sales, profitability and customer service (President’s Cabinet/ Elite Club)
Education
Bachelor’s Degree - Computer Networking & Management
DeVry College of New York
05-2019
Skills
- Initiative-taker, able to achieve set expectations and goals Experienced in setting priorities and communicating decisions to achieve immediate or long-team goals and required deadlines
- High-level trouble shooting & critical thinking skills with a proven ability to take initiative and adapt to changing priorities and responsibilities
- Exceptional organizational, communication and follow-though skills
- Experienced manager with strong management skills, leadership qualities and the ability to develop employees
Timeline
Maintenance Supervisor Level 1 (Track)
Metropolitan Transit Authority
04.2022 - Current
Track Inspector
MTA
04.2019 - 04.2022
Track Worker
MTA
03.2018 - 04.2019
Track Worker
Metropolitan Transit Authority
03.2018 - 04.2022
Branch Manager
Enterprise Rent-A-Car
05.2008 - 02.2015
Bachelor’s Degree - Computer Networking & Management
DeVry College of New York
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