Troy Allen
Roswell
Summary
Sales and customer success expert with extensive experience in account management and customer retention across government and SMB sectors. Known for achieving over 100% of sales quotas while fostering strong relationships and driving revenue expansion through effective collaboration with cross-functional teams.
Overview
4
4
years of professional experience
Work History
Senior Renewal Account Manager - Inside
Veeam Software
Alpharetta
01.2026 - Current
- Manage a portfolio of 300+ customer accounts across the State of California.
- Drive renewal strategy, customer retention, upsell opportunities, and revenue expansion initiatives.
- Manage more than $3M in annual recurring revenue across assigned territories.
- Achieved 102% of Q1 quota and currently at 110% of Q2 quota attainment.
- Partner with sales, channel, and technical teams to maximize customer retention and long-term account growth.
- Oversee strategic accounts with annual contract values exceeding $100K.
Federal Customer Success Representative - DoD
Veeam Software
Alpharetta
05.2024 - 01.2026
- Managed over 250+ accounts per year across the Army, National Guard, DISA, and MDA agencies.
- Successfully managed two federal territories simultaneously throughout 2025.
- Focused on customer retention, renewals, up-selling and cross-selling within DoD accounts.
- Successfully closed a $360K renewal with DISA, one of the largest transactions within the territory.
- Onboarded and trained newer reps on the federal team.
- Achieved 101.24% of annual quota attainment in 2025 and was the only DoD team member to exceed 100% quota.
- Earned back-to-back Veeam All-Star awards in 2024 and 2025.
Customer Success Representative, SMB
Veeam Software
Alpharetta
01.2023 - 05.2024
- Managed and retained 1000+ SMB accounts, ensuring high customer satisfaction and loyalty.
- Achieved 30% migration rate from perpetual to subscription accounts, enhancing revenue stability.
- Collaborated daily with internal teams to support growth initiatives for new and existing accounts.
- One of the only CSRs to be promoted directly from SMB to the Federal team.
Sales/Marketing Intern
Neighborly Software
Atlanta
05.2022 - 01.2023
- Prospected sales leads through cold calling and email campaigns, collaborating with Director of Sales to refine outreach strategies.
- Created written, video, and image content for marketing channels that enhanced audience engagement.
- Analyzed key performance indicators to evaluate campaign effectiveness and identify areas for improvement.
- Shadowed sales personnel, listening in on customer calls to learn persuasive selling tactics.
- Learned the basics of how to succeed in a SaaS business environment.
Education
Bachelor of Business Administration - Marketing
University of Georgia - Terry College of Business
Athens, GA12-2022
Skills
- Account strategy
- Sales forecasting
- Revenue forecasting
- Software knowledge
- Client retention
- Customer management
- Contract negotiation
- Upselling techniques
- Compliance knowledge
Timeline
Senior Renewal Account Manager - Inside
Veeam Software
01.2026 - Current
Federal Customer Success Representative - DoD
Veeam Software
05.2024 - 01.2026
Customer Success Representative, SMB
Veeam Software
01.2023 - 05.2024
Sales/Marketing Intern
Neighborly Software
05.2022 - 01.2023
Bachelor of Business Administration - Marketing
University of Georgia - Terry College of Business