Troy Armstrong
Leavenworth
Summary
Results-driven project manager with extensive experience in construction operations. Proficient in client relations, safety compliance, and resource allocation, ensuring project success and operational efficiency.
Overview
15
15
years of professional experience
Work History
Owner/Operator
S.H.I. Contracting LLC.
Leavenworth
01.2015 - Current
- Managed daily operations and scheduling for construction projects.
- Coordinated subcontractors and suppliers to ensure timely project deliveries.
- Ensured compliance with safety regulations and industry standards.
- Oversaw project budgets and resource allocation effectively.
- Developed relationships with clients to understand project needs.
- Trained and mentored employees on best practices and safety protocols.
- Resolved conflicts and issues that arose during project execution.
- Implemented process improvements to enhance operational efficiency.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Built long-term customer relationships through exceptional service and effective issue resolution.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Identified potential risks associated with operations in order to minimize liabilities.
Automation Technician
Bethel Automotive and Diesel performance
Port Orchard
01.2011 - 01.2014
- Diagnosed vehicle issues using specialized diagnostic tools and equipment.
- Diagnosed mechanical issues in diesel engines using advanced diagnostic tools.
- Repaired and replaced faulty components in diesel fuel systems and engines.
- Repaired and replaced faulty components on various vehicle makes and models.
- Collaborated with team members to streamline repair processes and enhance workflow efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed service records for each vehicle to facilitate future diagnostics and repairs.
- Conducted regular safety inspections to identify hazards and implement corrective measures.
- Collaborated with management to implement safety policies and procedures.
- Monitored compliance with local, state, and federal safety regulations.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
- Provided guidance on safe work practices including proper use of Personal Protective Equipment.
Education
Associate of Arts - Diesel Repair And Heavy Hydraulics
Universal Technical Institute
Sacramento, CA01-2009
Skills
- Business development
- Project management
- Operations oversight
- Resource allocation
- Vendor management
- Subcontractor coordination
- Regulatory compliance
- Process improvement
- Risk assessment
- Customer relationship management
- Employee training
- Team leadership
- Conflict resolution
- Maintenance oversight
Timeline
Owner/Operator
S.H.I. Contracting LLC.
01.2015 - Current
Automation Technician
Bethel Automotive and Diesel performance
01.2011 - 01.2014
Associate of Arts - Diesel Repair And Heavy Hydraulics
Universal Technical Institute