Troy B. Parker
Allendale,USA
Summary
Dynamic professional with extensive experience in team building, motivation, and operational management, seeking to transition from banquet management to a new field that leverages these skills. Proven ability to set schedules, manage inventory, and ensure cost efficiency while maintaining a focus on delivering exceptional customer experiences. Adept at creating organized environments that facilitate seamless operations and enhance overall service quality. Eager to apply a strong background in hospitality and leadership to contribute positively in a different industry setting.
Overview
7
7
years of professional experience
Work History
Event Manager
Sunny Brook Country Club
Grandville, MI
05.2022 - Current
- Tasked with improving Sunny Brook banquet performance to elevate guest enjoyment, following directives from Thousand Oaks manager.
- Helped other RedWater properties by loaning myself and my staff to assist their events when needed.
- Routinely received bonus for hitting labor and liquor cost targets.
- Directed hands-on management during service interactions to meet and exceed client expectations.
- Routinely managed restaurant openings and closings while managing banquet events(s).
- Managed over-lapping banquet events usually 2-3 times a week.
- Showed ability to work long sporadic hours to ensure all events went well.
- Often stay late to ensure room flips are complete for the next day’s event(s).
- Schedule staff
- Hire and train new staff/interns
- Have re-hired many summer students from previous year.
- Fostered teamwork and cross-training initiatives to improve employee capabilities and operational efficiency.
- Conducted engaging sales tours for prospective clients to showcase product offerings.
- Adapted to fill various managerial roles due to high turnover, ensuring operational continuity.
- Developed and executed event plans to ensure seamless operations for diverse functions.
- Led post-event evaluations to identify opportunities for process improvements and attendee satisfaction enhancements.
- Established strong relationships with clients to understand needs and deliver customized experiences.
- Trained and mentored junior staff on event setup protocols and customer service standards.
- Directed cross-functional teams to execute large-scale events while maintaining high-quality service standards.
Banquet Server/MOD
Thousand Oaks Country Club
Rockford, MI
08.2019 - 05.2022
- Quickly earned trust of manager(s)
- Was trusted by the GM to operate events, train a new team of servers, be the lead contact, until a new event manager was found.
- Ran some events up to 50 people solo
- Was the lead contact on numerous larger scale events
- Recommended by the GM to corporate to become the new event manager at a different RedWater property.
- Showed ability to work long hours.
- Coordinated with event planners to address client needs promptly, adapting service strategies to meet diverse requests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Oversaw banquet setups, ensuring alignment with client specifications and event requirements for seamless execution.
Education
Bachelor of Applied Arts - Sport Management, Professional Sales, Journalism
Central Michigan University
Mount Pleasant, MI05.2017
Skills
- Exceptional customer service
- Proven leadership experience
- Strong team collaborator
- Engaged/Hands on leadership style
Timeline
Event Manager
Sunny Brook Country Club
05.2022 - Current
Banquet Server/MOD
Thousand Oaks Country Club
08.2019 - 05.2022
Bachelor of Applied Arts - Sport Management, Professional Sales, Journalism
Central Michigan University