Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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TROY BULLARD

WEST JORDAN

Summary

Dynamic and results-driven professional with experience as a Courier Contractor at Porter Transport, excelling in time management and customer service. Proven ability to optimize delivery routes, enhancing efficiency and ensuring high customer satisfaction. Strong critical thinking skills complemented by attention to detail, fostering effective communication and collaboration in fast-paced environments.

Hardworking well-qualified combat professional maintaining equipment, completing patrols and briefing leadership. Knowledgeable about risk, safety gear and terrain assessments. Valid [Type] clearance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Courier Contractor

Porter Transport
01.2013 - Current
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
  • Maximized fuel efficiency through strategic route planning that minimized mileage while meeting delivery timeframes.
  • Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Utilized GPS navigation systems to navigate faster routes.

Soldier, Logistical Specialist

United States Army National Guard
08.2007 - 08.2014
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
  • Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Ensured mission success with diligent planning, coordination, and execution of various tasks.
  • Operated and maintained armored vehicles.

Education

Bachelor of Science - Criminal Justice

Everest College
Fort Lauderdale, FL
05-2011

Associate of Science - Criminal Justice

Everest College
Fort Lauderdale, FL
06-2009

High School Diploma -

Independence High
San Jose, CA
06-1989

Skills

  • Package tracking
  • Customer service
  • Time management
  • GPS navigation
  • Supply chain management
  • Effective communication
  • Attention to detail
  • Team collaboration
  • Critical thinking
  • Punctuality

Accomplishments

  • Supervised team of 5-10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Peace Officer Standards and Training (POST) Certification - State POST Boards.
  • Disaster Response and Crisis Intervention Certifications– American Red Cross, FEMA.
  • Child Abuse Investigation Techniques Course Completion Certificate – Fox Valley Technical College, National Criminal Justice Training Center, or similar institutions.
  • Field Sobriety Testing Certification - National Highway Traffic Safety Administration (NHTSA).
  • Sexual Assault Investigator Certification – International Association of Chiefs of Police(IACP), End Violence Against Women International(EVAWI), or similar organizations.
  • Tactical Communication Skills Training Certificate - Various Law Enforcement Training Centers.
  • Mental Health First Aid for Public Safety Certification – National Council for Behavioral Health.

Timeline

Courier Contractor

Porter Transport
01.2013 - Current

Soldier, Logistical Specialist

United States Army National Guard
08.2007 - 08.2014

Bachelor of Science - Criminal Justice

Everest College

Associate of Science - Criminal Justice

Everest College

High School Diploma -

Independence High

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TROY BULLARD