Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Troy Carroll

Brownwood

Summary

Accomplished leader with expertise in law enforcement operations and strategic leadership, honed at Brownwood Police Department. Proven success in crisis management and community engagement, enhancing public safety and trust. Skilled in budget administration and interagency coordination, driving efficiency and effectiveness. Recognized for exceptional communication and procedural compliance.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Owner/Operator

Carroll Security Systems
07.2010 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.

Special Service Lieutenant

Brownwood Police Department
12.1995 - Current
  • Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
  • Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
  • Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
  • Conducted detailed investigations, gathering essential evidence to support legal proceedings.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Conducted public presentations on various topics related to law enforcement responsibilities or community issues; effectively educating citizens while fostering strong relationships.
  • Assisted in budget planning and management, allocating resources strategically for optimal department performance.
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
  • Coordinated multi-agency operations for complex cases, sharing information efficiently while protecting sensitive data.
  • Led successful warrant executions, balancing speed with safety precautions to achieve optimal results without compromising personnel or property security.
  • Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Assisted in special investigations and crime prevention programs.
  • Provided testimony in court proceedings.

Qualified Manager

Carroll Fire and Safety (Alarm Division)
08.2006 - 12.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Electronics Technician

Brownwood Business Music
01.1993 - 12.1996
  • Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
  • Enhanced system performance by troubleshooting and repairing electronic equipment.
  • Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
  • Reduced downtime for critical systems by providing timely maintenance and repair services.
  • Installed overhead business music systems and satellite receivers.

Manager

Carroll Appliance and Television
10.1990 - 11.1996
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Increased market share with strategic business development efforts, expanding into untapped markets.

Emergency Medical Technician Intermediate

Medevac EMS
01.1992 - 05.1996
  • Responded to 911 calls for medical emergencies.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Continuously enhanced professional knowledge by participating in ongoing training opportunities and staying current on industry best practices.
  • Demonstrated adaptability in high-stress environments while delivering compassionate care to diverse patient populations.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Sheriff's Deputy (reserve)

Comanche County S.O.
10.1995 - 12.1995
  • Maintained accurate records of all activities during daily operations for future reference or legal purposes.
  • Enhanced public trust through positive interactions, attending community events, and addressing citizen concerns.
  • Performed searches of persons, vehicles, or properties according to established guidelines to gather evidence for criminal investigations.
  • Conducted traffic stops to enforce laws and promote safe driving habits within the community.
  • Detained suspects safely using proper arrest techniques while adhering to the individual''s constitutional rights.
  • Handled civil disputes professionally and efficiently, promoting peaceful resolutions whenever possible.
  • Improved community safety by conducting regular patrols and responding to emergency situations promptly.

Police Officer (reserve)

Rising Star Police Department
04.1995 - 10.1995
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.

Commissioned Security Officer

Abilene Security
1991 - 1992
  • Maintained detailed records of daily activities, incidents, and relevant information for management review.
  • Ensured the safety of employees and visitors by enforcing compliance with company security policies and procedures.
  • Collaborated with law enforcement agencies to resolve criminal activities on the premises effectively.
  • Delivered comprehensive incident reports to management, providing detailed accounts of security events and actions taken in response.
  • Performed detailed inspections of facilities regularly, identifying potential risks or vulnerabilities within the property.

Sales Associate

Pollard Friendly Ford
12.1989 - 10.1990
  • Developed strong relationships with customers for repeat business and referrals.
  • Resolved customer complaints promptly, fostering trust and loyalty among clientele.
  • Demonstrated professionalism and integrity by adhering to dealership policies, industry regulations, and ethical selling practices.
  • Streamlined the sales process by collaborating closely with the service department on vehicle preparation and delivery timelines.
  • Utilized strong listening skills to identify client needs accurately before making tailored recommendations.
  • Collaborated with finance team to secure favorable financing options for clients, resulting in higher closing rates.
  • Increased vehicle sales by effectively communicating key features and benefits to potential clients.

Area Supervisor

Network Security City Branches
01.1986 - 12.1989
  • Managed employees in numerous cities in Texas and New Mexico.
  • Responsible for recruiting, hiring, and submitting licensing paperwork to the State of Texas Private Security Bureau.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
  • Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
  • Scheduled shift assignments for locations served by commissioned and non-commissioned security officers.
  • Managed and submitted payroll to the corporate office.
  • Managed and submitted account billing, account payables. and account receivables to the corporate office.

Bouncer, Bartender

Buskcets Eatery
09.1985 - 12.1985
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.

Appliance Associate

Carroll Appliance and Television
1979 - 07.1984
  • Applied product knowledge and industry knowledge to customer interactions.
  • Processed warranty claims efficiently, ensuring timely resolution for customers'' concerns.
  • Coordinated delivery schedules and installation services for customers, ensuring seamless purchasing experiences from start to finish.
  • Assisted customers with troubleshooting and resolving appliance issues, improving overall experience and brand loyalty.
  • Sold, delivered, installed, and repaired major appliances and televisions.

Education

No Degree - Electrical Engineering And Wildlife Biology

Texas Tech University
Lubbock, TX

No Degree - Basic Peace Officer Academy

Tarleton State University
Stephenville, TX
12-1994

General Studies

Brownwood High School
Brownwood, TX
05-1984

Skills

  • Internal investigations
  • Criminal investigation
  • Community engagement
  • Interagency coordination
  • Public speaking
  • Crisis intervention
  • Crisis management
  • Crime prevention
  • Media relations
  • Budget administration
  • Law enforcement operations
  • Procedural compliance
  • Strategic leadership
  • Tactical operations
  • TPCA Accreditation

Affiliations

Texas Municipal Police Association

Brownwood Municipal Police Association

Texas Narcotics Officers Association

Texas Tactical Police Association

Certification

Master Police Officer 2/25/2007

TCOLE Basic Instructor 11/04/2008

School Base Law Enforcement Officer 1/25/2004

State of Texas Intoxilyzer Operator 4/05/2002

Mental Health Officer 8/16/2001

SWAT Operator 1997

Court Security Officer 3/29/2022

TMPA Leadership Training 10/23/2024

Timeline

Owner/Operator

Carroll Security Systems
07.2010 - Current

Qualified Manager

Carroll Fire and Safety (Alarm Division)
08.2006 - 12.2009

Special Service Lieutenant

Brownwood Police Department
12.1995 - Current

Sheriff's Deputy (reserve)

Comanche County S.O.
10.1995 - 12.1995

Police Officer (reserve)

Rising Star Police Department
04.1995 - 10.1995

Electronics Technician

Brownwood Business Music
01.1993 - 12.1996

Emergency Medical Technician Intermediate

Medevac EMS
01.1992 - 05.1996

Manager

Carroll Appliance and Television
10.1990 - 11.1996

Sales Associate

Pollard Friendly Ford
12.1989 - 10.1990

Area Supervisor

Network Security City Branches
01.1986 - 12.1989

Bouncer, Bartender

Buskcets Eatery
09.1985 - 12.1985

Commissioned Security Officer

Abilene Security
1991 - 1992

Appliance Associate

Carroll Appliance and Television
1979 - 07.1984

No Degree - Electrical Engineering And Wildlife Biology

Texas Tech University

No Degree - Basic Peace Officer Academy

Tarleton State University

General Studies

Brownwood High School

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