Troy Casey
Griffin,GA
Summary
Strong communication and decision-making skills enhance operational efficiency and customer satisfaction, contributing to overall business success.
Overview
10
10
years of professional experience
Work History
Lead Driver
First Elite Transit
Griffin, GA
03.2023 - Current
- Oversaw daily transportation operations, ensuring timely and safe delivery of passengers.
- Resolved customer inquiries and complaints, enhancing overall satisfaction with transit services.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Maintained a clean driving record, adhering to all safety regulations and company policies.
- Maintained vehicle compliance with safety regulations through regular inspections and maintenance checks.
Independent Contractor
KCTrucking LLC
Griffin, GA
05.2021 - Current
- Coordinated logistics and transportation schedules to optimize delivery efficiency.
- Ensured compliance with safety regulations and company policies during operations.
- Collaborated with team members to resolve operational challenges effectively.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Trained new drivers on safety protocols and operational best practices.
Janitorial Supervisor
America Commercial Cleaning
Union City, GA
01.2016 - 05.2021
- Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
- Trained and mentored staff on proper cleaning techniques and equipment usage.
- Developed and implemented efficient cleaning schedules to optimize workforce productivity.
- Conducted regular inspections to assess quality control and compliance with safety regulations.
- Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
Education
High School Diploma -
Griffin High School
Griffin, GASkills
- Delivery planning
- Adaptable Decision-making
- Strong communication skills
- Professionalism and punctuality
Timeline
Lead Driver
First Elite Transit
03.2023 - Current
Independent Contractor
KCTrucking LLC
05.2021 - Current
Janitorial Supervisor
America Commercial Cleaning
01.2016 - 05.2021
High School Diploma -
Griffin High School