Troy Cunningham
Las Vegas
Summary
Dynamic professional with a Master's in Psychology and extensive experience in aviation operations at the United States Air Force. Proven expertise in risk management and effective communication, leading teams to achieve high-quality outcomes in challenging environments. Recognized for enhancing operational efficiency and fostering teamwork in therapeutic settings.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Military
United States Air Force
07.2021 - Current
- Highly skilled and mission-driven professional with extensive experience in aviation operations, safety protocol enforcement, and tactical training within the United States Air Force.
- Proven track record operating Remotely Piloted Aircraft (RPA), with advanced knowledge in sensor operations, flight coordination, and risk management.
- Holds a Master's degree in Psychology, combining strong analytical insight with high-pressure decision-making in real-time environments.
Team Supervisor
New Hope Treatment Centers
Rock Hill
07.2020 - 05.2021
- Supervised daily operations of a residential treatment unit, ensuring a safe and therapeutic environment for children and adolescents.
- Led staff in implementing treatment plans while maintaining quality standards in resident care and documentation.
- Coordinated staff activities and shift meetings, fostering effective communication and teamwork.
Residential Counselor
New Hope Treatment Centers
Rock Hill
01.2019 - 07.2020
- Supervised and managed children and adolescents with diverse mental health conditions in a therapeutic residential setting.
- Ensured the safety of all residents by adhering to medical and life safety policies approved by New Hope Carolinas.
- Coordinated therapeutic activities and documented resident behavior and interventions to support treatment goals.
Student Athletic Trainer
Newberry College
Newberry
08.2017 - 05.2018
- Worked with multiple sport teams learning interpersonal skills, along with being able to interact with athletes to be able to give them the rehabilitation necessary to achieve full performance.
- Created agendas and communication materials for team meetings.
- Improved operations by working with team members and customers to find workable solutions.
- Collaborated with others to discuss new treatment plans.
Inside and Outside Service Representative
Edgewater Golf Club
Lancaster
08.2014 - 08.2017
- Actualized strategies to continuously improve customer service, company or brand visibility.
- Assisted customers by finding needed golf items and checking inventory for items.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Executed numerous outbound calls each week to existing customers, resulting increase in sales and being rated the number 2 golf course in SC.
Education
M.D. - Psychology with a specialization in Sports Psychology
Capella University
Minneapolis, MN06.2022
Bachelor of Arts - BA - Psychology
Newberry College
Newberry, SC01.2018
Skills
- Technical support and risk management
- Effective communication
- Decision making and problem solving
- Analytical thinking
- Team management
- Psychological assessment and sports psychology
Certification
Technical support fundamentals
Basic Life Support
CPR & AED
Timeline
Military
United States Air Force
07.2021 - Current
Team Supervisor
New Hope Treatment Centers
07.2020 - 05.2021
Residential Counselor
New Hope Treatment Centers
01.2019 - 07.2020
Student Athletic Trainer
Newberry College
08.2017 - 05.2018
Inside and Outside Service Representative
Edgewater Golf Club
08.2014 - 08.2017
M.D. - Psychology with a specialization in Sports Psychology
Capella University
Bachelor of Arts - BA - Psychology
Newberry College