Troy Echito
Waddell
Summary
Motivated, passionate, and goal oriented employee. Trained in both leadership and teamwork. Highly effective at overcoming any obstacle presented and being an extremely proficient worker. Exceptional interpersonal, communication, time management, multitask, and detail oriented skills. Eager and willing to learn in which that is required of me to fulfill my role to the very best of my abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Safeway
Surprise, AZ
06.2025 - Current
- Operated espresso machines, ensuring consistent beverage quality and adherence to company standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Managed inventory levels, performing regular stock assessments to minimize waste and optimize supply chain efficiency.
- Developed customized drink recipes based on customer preferences, enhancing overall customer satisfaction.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Implemented upselling techniques that increased average transaction values during peak hours.
Retail Sales Associate
Safeway
Surprise, AZ
10.2023 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems, processing transactions with accuracy and speed.
- Trained new associates on store policies, procedures, and customer engagement strategies.
- Implemented promotional displays to enhance product visibility and drive sales growth.
- Collaborated with team members to meet daily sales targets and improve overall performance.
- Developed strong relationships with customers, fostering loyalty through personalized service experiences.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Food Runner/Busser
Dillon's KC BBQ
Litchfield Park, AZ
09.2022 - 09.2023
- Sanitized and cleaned tables, counters, and kitchen surfaces to organize and clean assigned sections. Transported dirty utensils, dishes, and trays to the kitchen.
- Quickly resolved customer issues.
- Put in extra hours and assisted other employees during high-volume periods.
- Responsible for the preparation of every dish. Restock desserts, sides, and sauces. Required to handle various orders at a time.
- Contact: Joshua Mackenzie - 623-792-0364
Electronics Sales Associate
Walmart Supercenter
Surprise, AZ
08.2021 - 05.2022
- Taught new associates how to operate the cash register, how to open it, and conduct customer transactions.
- Stocked merchandise, clearly labeled items, and put together attractive displays each shift.
- Processed credit and debit card payments in a timely manner to fulfill the customer buying experience.
- Approached customers and engaged in compelling conversation through the use of effective interpersonal and people skills.
- Contact: Jason Anderson - 602-373-7543
Education
High School Diploma -
Shadow Ridge High School
05-2023
Associate of Applied Science - Computer And Information Technology
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2025
Skills
- Hardworking
- Organized
- Leadership
- Time Management
- Versatile
- Problem Solving
- Customer Assistance
- Communication Skills
- Time management
- Friendly and outgoing
- Team player
Affiliations
Deca (08/2019 - 05/2023) 2023 Franchise Business Plan State Winner
Certification
Certificate of Arizona Technical Skills Standards (02/2022 - 02/2022) Marketing and Technical Skills Assessment
Black Apron Certification (Starbucks)
Timeline
Barista
Safeway
06.2025 - Current
Retail Sales Associate
Safeway
10.2023 - Current
Food Runner/Busser
Dillon's KC BBQ
09.2022 - 09.2023
Electronics Sales Associate
Walmart Supercenter
08.2021 - 05.2022
High School Diploma -
Shadow Ridge High School
Associate of Applied Science - Computer And Information Technology
Maricopa Community Colleges, Estrella Mountain Community College