Troy Gafgen
Trenton
Summary
Dynamic teller with exceptional customer service skills, known for accuracy in cash handling and compliance. Committed to enhancing service delivery and resolving inquiries efficiently.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teller
Santander Bank Us
Princeton Junction, NJ
08.2025 - Current
- Processed customer transactions efficiently, maintaining accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing clear information and resolving issues promptly.
- Collaborated with team members to enhance branch operations and improve service delivery standards.
- Maintained cash drawer accuracy through diligent monitoring and reconciliation practices.
- Engaged in continuous learning of bank policies and procedures to ensure optimal service delivery.
Shift Supervisor
CVS Pharmacy
Trenton, NJ
09.2012 - 08.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Managed inventory control processes, maintaining accurate stock levels and minimizing discrepancies.
- Implemented new training protocols, improving onboarding experience for new hires.
- Coordinated staff schedules to optimize workforce productivity during peak hours.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Hamilton High West
Trenton, NJSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Goal-oriented focus
- Patience and empathy
- Positive
Certification
Notary Public (NJ), Commission Expires: 05/2031
Timeline
Teller
Santander Bank Us
08.2025 - Current
Shift Supervisor
CVS Pharmacy
09.2012 - 08.2025
High School Diploma -
Hamilton High West