Troy Garcia
Brownsville,TX
Summary
Polite and professional IT Helpline Dispatch successful in applying strong communication and problem resolution skills to each caller issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in assisting callers in a timely manner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Call Center Dispatch
University Of Houston Victoria
09.2022 - Current
- Developed resource materials for clients, streamlining the information-sharing process.
- Collaborated with fellow advocates to ensure consistent service quality across all hotline interactions.
- Maintained detailed records of caller interactions, ensuring accurate documentation for future reference.
- Assisted in training new dispatch student workers, sharing best practices and offering guidance as needed.
- Enhanced customer satisfaction by efficiently prioritizing and dispatching service requests.
- Reduced call center wait times by streamlining the dispatch process for faster response times.
- Increased first-call resolution rates through effective communication between dispatchers and field technicians.
Cook
Wingstop Restaurant
04.2019 - 08.2019
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
No Degree - Creative Writing
University of Houston - Victoria
Victoria, TX05.2025
High School Diploma -
Lopez Early College High School
Brownsville, TX05.2019
Skills
- De-Escalation Techniques
- Boundary Setting
- Critical Thinking
- Teamwork Orientation
- Problem Solving
- Computer Proficiency
- Attention to Detail
Certification
Adobe Photoshop & Adobe Illustrator (2019)
Microsoft Word & Microsoft Excel (2017)
Drivers License (2018)
Affiliations
- Video Games
- Tabletop Roleplaying Games
- Creative Writing
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
IT Call Center Dispatch
University Of Houston Victoria
09.2022 - Current
Cook
Wingstop Restaurant
04.2019 - 08.2019
No Degree - Creative Writing
University of Houston - Victoria
High School Diploma -
Lopez Early College High School
Adobe Photoshop & Adobe Illustrator (2019)
Microsoft Word & Microsoft Excel (2017)
Drivers License (2018)
Similar Profiles
Michael AndrewsMichael Andrews
Research Assistant at University of Houston VictoriaResearch Assistant at University of Houston Victoria
MaKayla RamirezMaKayla Ramirez
Student Ambassador at University Of Houston VictoriaStudent Ambassador at University Of Houston Victoria
MICHAEL STASSIMICHAEL STASSI
Undergrad Research Assistant at U.S. Department of Energy/University of Houston-VictoriaUndergrad Research Assistant at U.S. Department of Energy/University of Houston-Victoria