Troy Garcia
Redwood City,CA
Summary
A committed experienced tech known for delivering high-quality service and expertise. Focused on team collaboration, achieving results, and adapting to changing needs. Skills include diagnostics, problem-solving, and effective communication.
Overview
12
12
years of professional experience
Work History
Field Tech
La Cantina Doors
San Francisco, CA
06.2023 - 04.2026
- Installed and maintained door systems, ensuring compliance with operational standards.
- Diagnosed and resolved mechanical issues efficiently, minimizing downtime for clients.
- Conducted on-site measurements to ensure precise installations and customer satisfaction.
- Collaborated with team members to streamline installation processes, enhancing overall workflow efficiency.
- Developed troubleshooting guidelines that improved response times for service calls and repairs.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
GlassTech
Tesla
10.2022 - 05.2023
- Assessed glass defects and implemented corrective measures to enhance product integrity.
- Conducted regular inspections of glass components to guarantee compliance with quality specifications.
- Completed emergency glass repair services quickly while maintaining high-quality results, minimizing downtime for clients.
- Expanded knowledge base through continuous professional development, staying current on industry trends and advancements in glass technology.
- Enhanced team morale by fostering a positive work environment and promoting collaboration among fellow technicians.
- Provided exceptional customer service, addressing client concerns promptly and professionally throughout the entire process.
Journeyman Glazier.
Sunset Glass
San Francisco, CA
04.2018 - 07.2022
- Installed and replaced glass in commercial and residential buildings, ensuring quality craftsmanship.
- Operated specialized tools for cutting, shaping, and finishing glass components efficiently.
- Collaborated with team members to complete complex glazing projects on schedule.
- Trained junior glaziers on safety protocols and best practices in glass installation.
- Conducted site assessments to determine optimal glass solutions based on client specifications.
- Strengthened customer relationships through clear communication about project timelines, costs, and expectations.
- Completed projects on time and within budget constraints, ensuring client satisfaction.
Senior Technician
Milgard Windows & Doors
Hollister, CA
03.2014 - 03.2018
- Led troubleshooting efforts to resolve complex technical issues in window and door manufacturing.
- Streamlined installation processes, reducing overall project completion time and improving team efficiency.
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- Implemented quality control measures, ensuring products met industry standards and customer specifications.
- Monitored and enforced safety measures to mitigate hazards.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
Skills
Great customer Service Skills Positive Upbeat & Respecful approachMultiple rangé of skills in the Glass & Window Industry
Timeline
Field Tech
La Cantina Doors
06.2023 - 04.2026
GlassTech
Tesla
10.2022 - 05.2023
Journeyman Glazier.
Sunset Glass
04.2018 - 07.2022
Senior Technician
Milgard Windows & Doors
03.2014 - 03.2018