Troy Hinkle
Granbury,USA
Summary
Experienced in various trades, I approach training with utmost dedication and commitment. A strong drive to succeed motivates me to go the extra mile in achieving goals. Collaborating with colleagues and assisting in their growth is genuinely enjoyable. Work ethic is characterized by a strong sense of pride and responsibility, ensuring every task is completed to the highest standard. Open-minded and receptive, value the input and ideas of others, recognizing the importance of teamwork in achieving collective success.
Overview
9
9
years of professional experience
Work History
Customer Relations Specialist
Flex Air HVAC LLC
Weatherford, TX
06.2024 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Managed high-volume call center, maintaining professionalism and exceptional quality of support.
- Coordinated with cross-functional teams to resolve product-related issues quickly, minimizing impact on customers.
- Implemented company policies and procedures, promoting consistency in service delivery across all channels.
- Coordinated with dealers and distributors by delivering quality support and detailed educational information.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
J2 Lineman
Bobcat Contracting
01.2023 - Current
- Worked as crew lead as we mainly did re-conducts and occasional storm call outs
- Ensured all crew members understood the task(s) at hand and performed duties safely and efficiently
A Lineman
CSI Powerline
10.2022 - 12.2022
- Worked as crew lead
- Assisted in storm restoration for Pike under CSI in Florida, troubleshooting, and line wreck outs
A Lineman
SEC
08.2022 - 10.2022
- Worked as crew lead under Entergy system
- Prepped jobs by having holes dug and poles framed for scheduled outages to set and transfer poles
A Lineman
LineTec Services
05.2022 - 08.2022
- Worked under AEP system doing re conducts
- Assisted in billing out job daily based off work completed
A Lineman
Fusion Power
02.2022 - 05.2022
- Experienced in troubleshooting, repairing and replacing electrical power lines
- Knowledgeable in safety regulations and standards for working on power lines
A Lineman
KV Power
11.2021 - 02.2022
- Worked under Oncor system
Lineman
Imperium Utility Services
03.2021 - 11.2021
- Worked under OGE system in OK
Lineman
Mastec
02.2021 - 03.2021
- Assisted on an ice storm under Entergy system
Operator
Higher Power
08.2018 - 02.2021
- Worked under Oncor system and multiple storm restorations
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Played key role in process optimization project, resulting in more efficient production line layout.
- Enhanced team morale and productivity by organizing regular team-building activities.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
Utility Inspector
Tulsa Inspection Resources Inc.
Tulsa, OK
02.2018 - 05.2019
- Enhanced pipeline safety by conducting thorough inspections and identifying potential hazards.
- Ensured compliance with regulations, meticulously reviewing installation procedures and materials used in utilities projects.
- Developed positive working relationships with contractors, facilitating open communication channels for improved project outcomes.
- Collaborated with construction teams to monitor progress and maintain quality standards throughout projects.
Foreman
Kingsley Constructors
Pecos, TX
05.2016 - 02.2018
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Education
Diploma - General Studies
Tolar High School
Tolar, TX05.2014
Skills
- Experienced in troubleshooting, repairing and replacing electrical power lines
- Knowledgeable in safety regulations and standards for working on power lines
- Certified in OSHA 10 and First Aid/CPR
- Over 5 years of experience as a Lineman working on power line systems
- Working with others
- Being a leader
- Eager attitude
- Great with customers
- Safety and Quality
- Quick Learner
- Easy to work with
References
Austin Stenner
Co-Worker
(817)773-3550
Brock Hein
Management
(817)550-7156
Chris Churchill
Foreman
(903)293-8061
Timeline
Customer Relations Specialist
Flex Air HVAC LLC
06.2024 - Current
J2 Lineman
Bobcat Contracting
01.2023 - Current
A Lineman
CSI Powerline
10.2022 - 12.2022
A Lineman
SEC
08.2022 - 10.2022
A Lineman
LineTec Services
05.2022 - 08.2022
A Lineman
Fusion Power
02.2022 - 05.2022
A Lineman
KV Power
11.2021 - 02.2022
Lineman
Imperium Utility Services
03.2021 - 11.2021
Lineman
Mastec
02.2021 - 03.2021
Operator
Higher Power
08.2018 - 02.2021
Utility Inspector
Tulsa Inspection Resources Inc.
02.2018 - 05.2019
Foreman
Kingsley Constructors
05.2016 - 02.2018
Diploma - General Studies
Tolar High School