Troy Hodge
Kalamazoo,MI
Summary
Dynamic retail professional with extensive experience at Walmart, excelling in customer service and relationship building. Proven ability to enhance shopping experiences and drive sales through effective teamwork and problem-solving. Skilled in cash handling and inventory management, consistently achieving sales targets while fostering a positive and organized store environment.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Walmart
Grandville, MI
07.2024 - 07.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to ensure optimal inventory presentation.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Supported store management in planning and executing seasonal promotions and sales events.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Busser
Bigboy
Grandville, MI
06.2023 - 06.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to ensure optimal inventory presentation.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Supported store management in planning and executing seasonal promotions and sales events.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Dishwasher
Bigboy
Grandville, MI
06.2023 - 06.2024
- Operated industrial dishwashing machines to maintain cleanliness and sanitation standards.
- Sorted and organized dishware efficiently for optimal workflow during peak hours.
- Assisted kitchen staff by providing clean utensils, ensuring seamless meal preparation.
- Monitored inventory of cleaning supplies, notifying management of low stock levels promptly.
Cashier
Bigboy
Grandville, MI
06.2023 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily receipts.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Assisted in inventory management by restocking shelves and organizing products.
Education
High School Diploma -
Tri Unity Christian School
5353 Wilson Ave Wyoming Michigan06.2026
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Relationship building
- Regulatory compliance
- Friendly and outgoing
- Verbal and written communication
- Shelf stocking
- Positive and professional
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Organization
- Adaptable and flexible
- Positive customer engagement
- Team cooperation
Timeline
Retail Sales Associate
Walmart
07.2024 - 07.2026
Busser
Bigboy
06.2023 - 06.2024
Dishwasher
Bigboy
06.2023 - 06.2024
Cashier
Bigboy
06.2023 - 06.2024
High School Diploma -
Tri Unity Christian School