Troy Jackson
Olympia,WA
Summary
I am a dedicated Customer Service/Background Check professional with knowledge of data entry and proven multitasking abilities in ever changing fast paced environments. I am committed to maintaining professional relationships to increase profitability and drive business results. I bring excellent organizational skills and have years of experience working with RCW's and legal documents. I am very self-motivated and am able to work efficiently with a team or independently.
Overview
34
34
years of professional experience
Work History
Pre Trial Service / Light Duty Position
Pierce County Sheriff's Department
04.2022 - Current
- Performed background checks on over 50 professional visitors
- Created over 100 investigative report for supervisors
- Perform background checks on over 70 contract employees
- Perform data entry and criminal background checks on over 400 inmates booked into Pierce County Jail
- Create Objective Jail Classification Report for Classifications Unit
- Reviewed RCWs daily when processing background checks, and court orders.
- Familiar with general office practices, procedures, and management.
Corrections Deputy
Pierce County Sheriff's Department
03.1997 - Current
- Inspected facilities and living quarters to verify each met state and federal standards.
- Supervised behavior and movement activities of inmates to maintain order.
- Supported successful rehabilitation and counseling of inmates with education and one-on-one counseling activities.
- Enforced rules and kept order for over 90+ inmates between ages of 18 and 66.
- Ability to multitask and meet deadlines
Corrections Release Deputy
Pierce County Sheriff's Department
01.2019 - 01.2023
- Data entry for over 500 court orders in Linx system
- Answer general and specific questions for professional visitors and general public in person / phone / email
- Counted $1000 to $100,000 cash bail and Posted 1 million dollar bail bond on multiple occasions
- Maintaining over 1200 inmate records
- Archived over 900 former inmates files
- Maintain and balance Electronic Cash Till
- Ability to multitask and meet deadlines
Corrections Classifications Deputy
Pierce County Sheriff's Department
01.2016 - 01.2020
- Performed data entry of objective classification and housing for over 1200 inmates
- Held prisoner discipline hearings
- Updated classifications records
- Prepare housing reports for supervisor
- Maintained over 1200 inmate electronic records
- Reviewed over 800 reports written by Correction Deputies
- Familiar with general office practices, procedures, and management.
US Army
United States Army National Guard
10.1999 - 09.2014
- Proved successful working within tight deadlines and a fast-paced environment.
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
- Led team in developing strategic plans to meet operational objectives.
- Followed standards and procedures to maintain safe work environment.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Developed and implemented procedures for preventive maintenance, backup and data recovery.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Developed cost estimates for system and component implementation and operation.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Assessed facilities to determine capacity and needs for telecommunications systems.
US Army Active Duty
US Army
03.1990 - 03.1997
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Prepared mission equipment for deployment and secured vehicles prior to transport.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Diagnosed and repaired complex faults within target timeframes.
- Managed reactive repairs and emergency maintenance for varied electronic devices.
- Calibrated electrical components and systems to optimize performance.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Developed and maintained technical documentation for compliant records.
Education
No Degree - Justice Information System Certification
ACCESS 1 Training
Washington State Patrol09.2022
Master of Science - Information Technology Project Management
Grantham University
Lenexa, KS05.2013
Bachelor of Science - Information Technology
Grantham University
Lenexa, KS01.2008
Associate of Arts - Liberal Arts And General Studies
Pierce College
Puyallup, WA03.2003
Associate of Science - Technology General
Pierce College
Puyallup, WA03.2003
Skills
- Superb Problem-Solving Skills
- Background Checks
- Effective Communication Skills
- Report Writing
- Data Entry
- Adept in all Microsoft Suites
Timeline
Pre Trial Service / Light Duty Position
Pierce County Sheriff's Department
04.2022 - Current
Corrections Release Deputy
Pierce County Sheriff's Department
01.2019 - 01.2023
Corrections Classifications Deputy
Pierce County Sheriff's Department
01.2016 - 01.2020
US Army
United States Army National Guard
10.1999 - 09.2014
Corrections Deputy
Pierce County Sheriff's Department
03.1997 - Current
US Army Active Duty
US Army
03.1990 - 03.1997
No Degree - Justice Information System Certification
ACCESS 1 Training
Master of Science - Information Technology Project Management
Grantham University
Bachelor of Science - Information Technology
Grantham University
Associate of Arts - Liberal Arts And General Studies
Pierce College
Associate of Science - Technology General
Pierce College
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