Troy Jackson
Louisville,KY
Summary
Dynamic and results-driven professional with a diverse background, including a role as a Quality Assurance Engineer at AAK. Proven expertise in performance improvement and customer relations, complemented by strong problem-solving skills. Successfully enhanced workflows and trained teams, ensuring high-quality outcomes and client satisfaction. Passionate about delivering exceptional service and innovative solutions.
Customer-oriented Manager, and lead with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
Tattoo Artist
Desired Image
Louisville, KY
08.2020 - 01.2026
- Utilized photographs and sketches from customers to develop ideas.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Created custom tattoo designs for customers.
- Performed clean, high-quality work at all times.
- Collaborated in team-based environment to maximize customer satisfaction with services.
- Presented template design sheets for customers to review.
- Grew client base by marketing services.
- Accepted and processed customer payments.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Provided assistance with medication management.
Concrete Mixer Driver
SRM Concrete
Louisville, KY
08.2018 - 05.2020
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Maintained safety and efficiency with proper handling of tools, equipment and product.
- Maintained clean and functioning agitator truck.
- Inspect vehicles before and after use and troubleshot issues.
- Trained new drivers on basic tasks and company safety regulations.
- Addressed complaints from customers in collaboration with managers and supervisors to maintain satisfaction.
- Worked with production manager in timely delivery of concrete to key clients.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
Quality Assurance Engineer
AAK
Louisville, KY
02.2014 - 07.2018
- Fixed identified issues to increase productivity and boost workflows.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Drove corrective actions to accomplish project closure and recurrence control.
- Produced and maintained technical documentation for project reference.
- Trained and guided team members in quality assurance standards, policies and procedures.
- Met tight deadlines to satisfy client demands and project timelines.
- Participated in available trainings to improve software knowledge.
- Ran automated test suites and evaluated performance, functionality and scalability.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Partnered with leadership team to develop automation strategy and execution plan.
- Recommended changes and corrections to developers for optimal software performance and usability.
Production Floater
Paradice Tomatoes Kitchen
Louisville, KY
11.2012 - 01.2014
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assembled products according to changing daily work orders and specific customer needs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
Education
Business Management
National College of Business
Louisville, KY04-2008
High School Diploma -
Valley High School
Louisville, KY05.2005
Skills
- Pain management techniques
- Customer relations
- Portfolio development
- Marketing and promotion
- Sanitation procedures
- Social media presence
- Money handling
- Health monitoring
- Verbal and written communication
- Expense management
- Budgeting and cost control
- Profit and loss accountability
- Account management
- Cross-functional team management
- Client account management
- Performance improvement
- Customer relationship management
- Sales analysis
- Economic analysis
- Labor cost controls
- Recruitment
- Training and coaching
Timeline
Tattoo Artist
Desired Image
08.2020 - 01.2026
Concrete Mixer Driver
SRM Concrete
08.2018 - 05.2020
Quality Assurance Engineer
AAK
02.2014 - 07.2018
Production Floater
Paradice Tomatoes Kitchen
11.2012 - 01.2014
High School Diploma -
Valley High School
Business Management
National College of Business