Troy Jackson
Louisville,KY
Summary
Dynamic and results-driven professional with a diverse background, including a role as a Quality Assurance Engineer at AAK. Proven expertise in performance improvement and customer relations, complemented by strong problem-solving skills. Successfully enhanced workflows and trained teams, ensuring high-quality outcomes and client satisfaction. Passionate about delivering exceptional service and innovative solutions.
Customer-oriented Manager, and lead with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
Tattoo Artist
Desired Image
08.2020 - 01.2026
- Utilized photographs and sketches from customers to develop ideas.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Created custom tattoo designs for customers.
- Performed clean, high-quality work at all times.
- Collaborated in team-based environment to maximize customer satisfaction with services.
- Presented template design sheets for customers to review.
- Grew client base by marketing services.
- Accepted and processed customer payments.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Provided assistance with medication management.
Concrete Mixer Driver
SRM Concrete
08.2018 - 05.2020
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Maintained safety and efficiency with proper handling of tools, equipment and product.
- Maintained clean and functioning agitator truck.
- Inspect vehicles before and after use and troubleshot issues.
- Trained new drivers on basic tasks and company safety regulations.
- Addressed complaints from customers in collaboration with managers and supervisors to maintain satisfaction.
- Worked with production manager in timely delivery of concrete to key clients.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
Quality Assurance Engineer
AAK
02.2014 - 07.2018
- Fixed identified issues to increase productivity and boost workflows.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Drove corrective actions to accomplish project closure and recurrence control.
- Produced and maintained technical documentation for project reference.
- Trained and guided team members in quality assurance standards, policies and procedures.
- Met tight deadlines to satisfy client demands and project timelines.
- Participated in available trainings to improve software knowledge.
- Ran automated test suites and evaluated performance, functionality and scalability.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Partnered with leadership team to develop automation strategy and execution plan.
- Recommended changes and corrections to developers for optimal software performance and usability.
Production Floater
Paradice Tomatoes Kitchen
11.2012 - 01.2014
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assembled products according to changing daily work orders and specific customer needs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
Education
Business Management
National College of Business
Louisville, KY04-2008
High School Diploma -
Valley High School
Louisville, KY05.2005
Skills
- Pain management techniques
- Customer relations
- Portfolio development
- Marketing and promotion
- Sanitation procedures
- Social media presence
- Money handling
- Health monitoring
- Verbal and written communication
- Expense management
- Budgeting and cost control
- Profit and loss accountability
- Account management
- Cross-functional team management
- Client account management
- Performance improvement
- Customer relationship management
- Sales analysis
- Economic analysis
- Labor cost controls
- Recruitment
- Training and coaching
Timeline
Tattoo Artist
Desired Image
08.2020 - 01.2026
Concrete Mixer Driver
SRM Concrete
08.2018 - 05.2020
Quality Assurance Engineer
AAK
02.2014 - 07.2018
Production Floater
Paradice Tomatoes Kitchen
11.2012 - 01.2014
High School Diploma -
Valley High School
Business Management
National College of Business