Summary
Overview
Work History
Education
Skills
Accomplishments
Motorcycle Club Racing
Timeline
Generic

Troy Johnson

Quincy

Summary

Seasoned Front Office Supervisor with a proven track record at the Bostonian Hotel, enhancing customer satisfaction through exceptional service and staff training. Skilled in Opera System and adept at multitasking, I excel in fast-paced environments, ensuring operational excellence. My leadership has significantly improved team efficiency and guest experience, showcasing reliability and a creative approach to problem-solving.

Overview

23
23
years of professional experience

Work History

Front Office Supervisor

Bostonian Hotel
04.2016 - Current
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Checking availability and balancing house when needed.
  • Fulfilling guest request prior to arrival
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Coached employees through day-to-day work and complex problems.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • positive and friendly performance

Front Desk Supervisor

Comfort Inn Hotel
03.2007 - 04.2016
  • Greeted and welcomed all hotel guests with a smile
  • Assigned room, verify payment and guest information for accounts to maintain accuracy and updated
  • Resolve service related problems in a timely manner
  • update team members on new resumes, policies, and room packages
  • Answer department telephone calls within 3 rings with confidence and telephone etiquette

Concessions

Aramark
04.2001 - 10.2010
  • Concessions worker with Red Sox Aramark team for 9 seasons
  • Provide friendly guest service.
  • Maintained high standards of customer service during high-volume, fast -paced operations.
  • Handled currency and credit card transactions quincy and accurately.
  • Followed food and safety procedures according to company policy, health, and sanitation regulations.


Education

Newbury College
Brookline, MA

Video Production

Southern Connecticut State University
New Haven, CT

Skills

  • Multitasking proficiency
  • Reliability
  • Front Desk Operations
  • Reservations assistance
  • Staff Training and Development
  • Creative thinker
  • Opera System knowledge
  • choiceadvantage knowledge
  • Hotel information

Accomplishments

Video Production Team

High school peer mediator

Bostonian Employee of the Month August 2017

Bostonian Employee of the Month December 2019

Motorcycle Club Racing

I Started riding Motorcycles in 2012 and started Club Racing in 2020 in Loudon New Hampshire at New Hampshire Motor Speedway. Looking to become a coach and help train people into becoming s better rider on the street and the track. The Track has developed great skills in focus and preperation. 

Timeline

Front Office Supervisor

Bostonian Hotel
04.2016 - Current

Front Desk Supervisor

Comfort Inn Hotel
03.2007 - 04.2016

Concessions

Aramark
04.2001 - 10.2010

Newbury College

Video Production

Southern Connecticut State University

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Troy Johnson