Troy Lahrman
Lake In The Hills,IL
Summary
Became adept at working with customers and providing professional polite service.
Formed healthy professional relationships with co-workers and management.
Learned to handle conflict during intense situations.
Time as a golf shop attendant and umpire forced me to memorize specific rules and protocols.
Overview
5
5
years of professional experience
Work History
Golf Shop Attendant
Golf Club Of Illinois
08.2021 - Current
- The number one priority was assisting the customer.
- Collected payments including green fees, cart and club rentals, and merchandise sales from Point of Sale register (POS).
- Trained new Golf Shop Employees.
- Delivered polite and concise responses to in-store and over-the-phone customer questions.
- Helped keep the store clean and organized.
- Investigated and solved customers' issues and reported them to management if necessary.
- Promoted the store and golf course and created a friendly environment for golfers.
- Modeled COVID-19 safety and encouraged both customers and employees to do the same.
Youth Baseball Umpire
Huntley Park District
04.2019 - 10.2019
- Informed coaches and players on sportsmanship, rules, and proper baseball etiquette.
- Stayed calm and professional during high-intensity environments brought on by coaches, parents, and players.
- Did my best to make fair and correct calls.
- Treated young players, parents, and coaches with respect and held them to that same standard.
Education
Associate of Arts - English
Elgin Community College
Elgin, IL05.2023
High School Diploma -
Harry D. Jacobs High School
Algonquin, IL05.2021
Timeline
Golf Shop Attendant
Golf Club Of Illinois
08.2021 - Current
Youth Baseball Umpire
Huntley Park District
04.2019 - 10.2019
Associate of Arts - English
Elgin Community College
High School Diploma -
Harry D. Jacobs High School
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