Troy Lumpkin
Spring,TX
Overview
8
8
years of professional experience
Work History
Recruiting Assistant
LS Technology LLC
09.2022 - Current
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Operated and maintained applicant tracking and candidate management systems.
- Undertake clerical duties (e.g., answering emails and drafting offer letters)
- Handle records and paperwork
Guest Service Associate
Bowlero Corp
04.2021 - Current
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Created welcoming and comfortable environment for guests.
Office Assistant
Capital One Digital Payments & Identity
04.2016 - 04.2019
- Sever as logistics coordinator for large events (500+ attendees) for Summits and Hackathons.
- Activates include registration, event setup, attendee management, day of coordination, and Ad hoc request.
- Conduct for cleaning and maintain all conference rooms, filing, stocking supplies in the supply room, and other general office duties.
Intern
U.S House Of Representatives
09.2018 - 12.2018
- Managed constituent communications including phone calls, incoming mail & Email, and conducted general office duties.
- Staffed constituent events such as Women’s conference and Operation warm coat.
- Completed research, compiled data.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Server
Glory Days Grill
10.2017 - 06.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Canvasser
Virginia New Majority
09.2017 - 11.2017
- Conducted thorough research on policy positions, candidates, or ballot measures to provide accurate information during discussions with the public.
- Went to over 500 doors over 5 miles daily to educate and sign up potential voters.
- Developed rapport with constituents by actively listening to their concerns and sharing information about relevant policies or initiatives.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
Education
Bachelor of Arts - Government And International Politics
George Mason University
Fairfax, VA05.2022
High School Diploma -
Lake Braddock Secondary
Burke, VA06.2017
Skills
- Critical Thinking
- Office Administration
- Microsoft Office
- Mail handling
- Relationship Building
- Team Collaboration
- Office Organization
- Database Management
- Staff education and training
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Recruiting Assistant
LS Technology LLC
09.2022 - Current
Guest Service Associate
Bowlero Corp
04.2021 - Current
Intern
U.S House Of Representatives
09.2018 - 12.2018
Server
Glory Days Grill
10.2017 - 06.2018
Canvasser
Virginia New Majority
09.2017 - 11.2017
Office Assistant
Capital One Digital Payments & Identity
04.2016 - 04.2019
Bachelor of Arts - Government And International Politics
George Mason University
High School Diploma -
Lake Braddock Secondary