Microsoft Office
Troy Malone
Mortgage Banking
McKinney,TX
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Digital Loan Officer – Consumer Direct
PenFed Credit Union
4 2024 - Current
- Inbound & Outbound Mortgage Sales
- Purchase, Refinance, Cash Out, & HELOC
Licensed Insurance Sales Representative – Consumer Direct
Liberty Mutual Insurance
01.2023 - 04.2024
- Inbound & Outbound Sales to New and Existing Customers
- Consistently at 125%+ Sales Target Attainment
- Customer Satisfaction >90% MOM
Digital Loan Officer – Consumer Direct
PenFed Credit Union
07.2021 - 12.2022
- Inbound & Outbound Sales to members
- Purchase, Refinance, Cash Out, & HELOC
- Maintain a pipeline of >50 loans in processing at any given time with 20+ loans funded monthly
- Top 5% in production MOM for 2022
Loan Officer/Sales Manager – Consumer Direct
Spring EQ
01.2020 - 07.2021
- Outbound sales for second mortgage equity loans
- Determine refinance options based on customer needs and present options
- Transitioned to 1st mortgage during Covid, I was top 5% producer pre & post transition
Loan Officer – Consumer Direct
Mr. Cooper
08.2016 - 12.2019
- Inbound & Outbound Sales to portfolio customers
- Determine refinance options based on customer needs and present options
- Maintain a pipeline of >15 loan in processing at any given time with 10+ loans funded monthly
Loan Officer
Supreme Lending
10.2011 - 07.2016
- Generate leads for new home purchase financing and assist the customer through all parts of the mortgage process through funding
- Partner with local builders to provide up front conditional preapprovals
- Maintain a database of realtors and perspective referral partners
Assistant Store Manager
Sprint
08.2006 - 01.2012
- Managed and trained staff of 20+ sales agents
- Top performing store MOM for 2010 & 2011
- Excellence award winner for years 2009 - 2011
Education
High School Diploma -
The Colony High School
The Colony, TX 05.2001 -
Skills
Credit analysis
Goal Setting
Debt Restructuring
Mortgage lending
Financial Advising
Loan Origination
Relationship building and management
Client Relations
Credit analysis
References
Personal and professional references available upon request.
Affiliations
Co-Founded Frisco Young Professionals in 2011
Software
Encompass
Calyx Point
Certification
NMLS License #315891
Timeline
Licensed Insurance Sales Representative – Consumer Direct
Liberty Mutual Insurance
01.2023 - 04.2024
Digital Loan Officer – Consumer Direct
PenFed Credit Union
07.2021 - 12.2022
Loan Officer/Sales Manager – Consumer Direct
Spring EQ
01.2020 - 07.2021
Loan Officer – Consumer Direct
Mr. Cooper
08.2016 - 12.2019
Loan Officer
Supreme Lending
10.2011 - 07.2016
NMLS License #315891
07-2010
Assistant Store Manager
Sprint
08.2006 - 01.2012
High School Diploma -
The Colony High School
05.2001 -
Digital Loan Officer – Consumer Direct
PenFed Credit Union
4 2024 - Current
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