Troy Mastin
Mount Vernon
Summary
Committed to peak performance, optimal processes, and organizational profitability
Professional with extensive experience in overseeing field operations and driving project success. Proven ability to lead teams effectively and adapt to changing project requirements. Known for strong planning skills, effective communication, and results-driven approach to management.
Overview
37
37
years of professional experience
Work History
Operations Field Manager
UNITED SITE SERVICES- WHITESTONE, NY
WHITESTONE, NY
01.2024 - Current
- Responsible for all aspects of managing the overall direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop. Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy. Monitor all service levels and deliveries to ensure the best efficiencies and practices. Recommend measures to improve operational practices and the quality of customer care. Work directly with other departments to ensure excellent/positive communication within the region. Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers. Maintain proper staffing levels to meet and exceed customer and branch needs. Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel. Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations. Responsible for fleet DOT administration including, logbooks & record maintenance. Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity. Administer the company's safety program at the branch. Work with Safety & HR departments to safely coordinate training, where necessary. Responsible for employee development & conducting periodic performance reviews.
- Create and maintain a positive, safe, and effective work environment. Operate a variety of company vehicles. Pull trailers with company vehicles and perform other duties as assigned
Operations Field Supervisor
UNITED SITE SERVICES- Whitestone, NY
Whitestone, NY
01.2021 - 01.2024
- Responsible for all aspects of managing and coordinating all activity for the yard. Supervises all Technicians. Work with Operations Coordinator & Routers to coordinate routes, pick-ups, and deliveries to ensure the best routing efficiency. Analyzes and reports on operational activities, i.e., routing efficiency, weekly pickups versus deliveries, labor & overtime, fuel, quality of customer care, etc. Work directly with other departments to ensure excellent/positive communication within division. Work with various departments to resolve customer service & other issues. Work with Operations Supervisors at other yards to coordinate asset transfers, when necessary. Maintain proper staffing levels to meet and exceed customer and branch needs. Assists Operations Manager with coordinating logistics (delivery & pick-up, service of assets) for special events and works special event, as needed. Reviews all paperwork from drivers including manifests, P&D tickets, route sheets, DVIR's, etc. for completion and accuracy. Reviews and approves Time Saver punches prior to submitting for payroll processing. Reviews and approves time off request forms and schedule time off based on operational necessity. Responsible for fleet DOT administration including, logbooks & record maintenance (DQF's), etc. Responsible for the administration of the Company's logbooks gram for the driver function. Works with Safety & HR to coordinate safety training, where necessary. Responsible for employee development & conducting periodic performance reviews. Drive/operate a variety of company vehicles.
Operations Supervisor
NEW PENN MOTOR EXPRESS - Maspeth, NY
Maspeth, NY
01.2018 - 01.2021
- Responsible for all aspects of staffing including but not limited to: work assignments, rotations, employee training, employee breaks, overtime assignment, and coverage for absent employees. Analyze processes and procedures to produce maximum service with minimal downtime. Ensures terminal safety, productivity, and quality goals are consistently met. Provide training and coaching for new employees and existing staff.
- Select Achievements: Reduced shift downtime by 25% by streamlining loading/unloading processes Improved terminal quality goals by 15% by reducing shift downtime
Program Analyst (Contract Position)
CHENEGA CORPORATION, LLC - Fort Totten, NY
Fort Totten, NY
01.2015 - 01.2017
- Oversaw administration of building repairs and renovations across eleven offices and supply facilities. Interfaced with contractors to coordinate resources and ensure projects are delivered according to Scope of Work (SOW). Determined project deadlines and deliverables; monitored ongoing projects according to contract specifications. Supervised activities of Facilities Managers to ensure maintenance projects were proceeding as scheduled. Conducted invoicing and kept up-to-date spreadsheets tracking all financial transactions.
- Select Achievements: Reduced turnaround time repair and renovation requisitions by 20% Created tracking system to ensure all projects were completed on time and on budget
Operations Manager, Sergeant 1st Class
U.S. ARMY - Whitestone, NY
Whitestone, NY
01.1989 - 01.2015
- Supervised administration of supply chain management responsibilities for unit of more than 100 individuals. Liaised with internal and third-party vendors to coordinate purchasing and acquisition of supplies. Performed payroll responsibilities and coordinated transportation and training of personnel. Developed and forecasted budgets, ensuring expenses were sufficiently controlled. Managed team of six supervisors responsible for maintaining personnel. Conducted performance evaluations. Monitored inventory levels and conducted regular audits to control loss.
- Select Achievements: Re-allocated facilities maintenance funding and produced annual savings of $20,000 Coordinated with Central Issue Facility to purchase supplies and equipment resulting in zero losses or discrepancies Tracked and managed equipment worth more than $1MM utilizing Property Book Management System (PBUS) Responsible for 25% reduction of purchase costs through utilization of Integrated Material Automation Program (IMAP)
Education
Master's Degree - Logistics & Supply Chain Management
TRIDENT UNIVERSITY INTERNATIONAL
Cyprus, CABachelor's Degree - Business Administration
TRIDENT UNIVERSITY INTERNATIONAL
Cyprus, CASkills
- Strategic & Tactical Planning
- Cost Control & Containment
- Quality & Production Goals
- Performance Metrics
- Policy & Procedure Development
- Logistic Management
Timeline
Operations Field Manager
UNITED SITE SERVICES- WHITESTONE, NY
01.2024 - Current
Operations Field Supervisor
UNITED SITE SERVICES- Whitestone, NY
01.2021 - 01.2024
Operations Supervisor
NEW PENN MOTOR EXPRESS - Maspeth, NY
01.2018 - 01.2021
Program Analyst (Contract Position)
CHENEGA CORPORATION, LLC - Fort Totten, NY
01.2015 - 01.2017
Operations Manager, Sergeant 1st Class
U.S. ARMY - Whitestone, NY
01.1989 - 01.2015
Bachelor's Degree - Business Administration
TRIDENT UNIVERSITY INTERNATIONAL
Master's Degree - Logistics & Supply Chain Management
TRIDENT UNIVERSITY INTERNATIONAL