Troy McIntosh
Lake Stevens
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Field Service Technician
Northwest Pump and Equipment
Arlington
02.2025 - 08.2025
- Diagnosed and resolved equipment issues in field settings to ensure optimal performance.
- Performed routine maintenance on pumps and associated equipment, enhancing reliability.
- Assisted in installation and setup of new pumping systems, following safety protocols.
- Documented service reports detailing repairs and maintenance completed for client records.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Service Technician
Chevrolet Motors
Everett, WA
12.2021 - 02.2025
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on vehicles to ensure optimal performance and safety.
- Collaborated with team members to streamline repair processes, enhancing service efficiency.
- Trained junior technicians on best practices for troubleshooting and repair tasks.
- Implemented improvements in workflow processes, reducing turnaround time for vehicle repairs.
- Ensured compliance with safety standards during all service operations and repairs.
Correctional Officer
Washington State Department of Corrections
Monroe, WA
06.2019 - 12.2022
- Monitored inmate behavior to ensure compliance with facility regulations.
- Conducted regular security checks to maintain safety and order within the facility.
- Collaborated with team members to develop and implement emergency response procedures.
- Trained new officers on operational protocols and safety procedures.
- Prepared accurate reports on incidents and inmate interactions for management review.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Technician
Les Schwab Tires
Multiple Locations
10.2005 - 06.2019
- Diagnosed and repaired vehicle issues using industry-standard tools and equipment.
- Conducted routine vehicle inspections to ensure safety and performance standards.
- Assisted customers in selecting appropriate tire products based on vehicle specifications.
- Maintained accurate inventory of tires and related supplies to support efficient operations.
- Led safety training sessions to promote adherence to company policies and procedures.
Education
No Degree - Graphic Design
Art Institute of Seattle
Seattle, WA06-2011
High School Diploma -
Everett High School
Everett, WA06-2009
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Equipment inspection
- Technical analysis
- Equipment operations
- Worksite safety
- Materials transportation
- Materials movement
Certification
ASE Certified Technician
Class A CDL License
EPA 608 Certification
First Aid/CPR Certification
Timeline
Field Service Technician
Northwest Pump and Equipment
02.2025 - 08.2025
Service Technician
Chevrolet Motors
12.2021 - 02.2025
Correctional Officer
Washington State Department of Corrections
06.2019 - 12.2022
Technician
Les Schwab Tires
10.2005 - 06.2019
No Degree - Graphic Design
Art Institute of Seattle
High School Diploma -
Everett High School