Troy Parsons
Wichita,KS
Summary
Highly accomplished professional recognized as Trainer of the Year in 2013 and 2015 for exceptional contributions to the Star Tours attraction at Disneyland. Also honored with titles of Employee of the Year and Outstanding Achievement for Pinot's Palette Huntington Beach in 2018. Accolades reflect dedication to delivering outstanding training and fostering a positive and engaging environment for guests and team members. Proven track record of success, committed to continuously enhancing skills and expertise to provide exceptional experiences and drive organizational growth.
Overview
20
20
years of professional experience
Work History
Cashier/Customer Service
Scheels All Sports
Wichita, Kansas
04.2023 - Current
- Cashier and Customer Service Associate
- Resolve Customer concerns
Security Guard
Securitas
Wichita, Kansas
06.2019 - 02.2023
- Was guard at 3 different sites
- Kansas Medical Clinic- Hourly rounds to check safety and any maintenance issues that may arrive
- Take note when ambulances come in and open door for EMTs and made note of departures
- Coleman- Checked wristbands for temperature screenings and IDs of employees entering premises
- CNH/New Holland- Nightly Grounds and Building rounds
- Check in trucks for Pick ups and Deliveries and direct them on where to go
Teaching Artist
Pinot's Palette
Wichita, Kansas
10.2018 - 06.2019
- Teach guests step by step how to create a painting in an entertaining manner
- Set up and take down before and after each class
Teaching Artist
Pinot's Palette
Huntington Beach, California
10.2016 - 10.2018
- Teach guests how to create a painting step by step in a fun entertaining manner
- Set up and take down classes
- Work bar serving wine and beer
Attraction Host/Trainer
The Walt Disney Company
Anaheim, California
05.2005 - 06.2007
- Company Overview: Disneyland Resort
- Operate attractions in a safe and courteous manner overseeing guest's safety
- Open and close attractions
- Assist in Cal OSHA and DOSH inspections
- Assist in emergency preparedness drills
- Train new cast members on how to operate attractions
- Update current cast members on any update training that comes up
- Disneyland Resort
Portrait/Caricature Artist, Face Painter/Henna artist
Kaman's Art Shoppes
Buena Park and Anaheim, California
05.2005 - 06.2007
- Draw portraits and caricatures for park guests
- Face painted and designed henna tattoos for guests
Education
College - Studio Art Major
Cabrillo College
01.2005
High School - Art Major
Orange High School
Orange, California01.1985
Skills
- Teaching
- Training
- Customer service
- Guest interaction
Accomplishments
- Awarded France's J Morrow Art Scholarship 2003
- Cabrillo College Dean's List 4.0 GPA 2004
- Spotlight Artist Santa Cruz County Fair 2004
- 3rd Place Adult Artist Santa Cruz County Fair 2004
- Long's Drug Store Employee of the Quarter 2004
- Honorable Mention Disneyland Cast Member Design a Pin Contest for Haunted Mansion Holidays 2008
- Star Tours Trainer of the Year 2013, 2015
- Spotlight Artist Disneyland Line Magazine for Pirates of the Caribbean's 50th Anniversary 2016
- Pinot's Palette Outstanding Achievement and Employee of the Year 2018
Key Qualifications
- 14 years of teaching/training experience
- 16 years of customer service/guest interaction
- 20 years+ art experience
Timeline
Cashier/Customer Service
Scheels All Sports
04.2023 - Current
Security Guard
Securitas
06.2019 - 02.2023
Teaching Artist
Pinot's Palette
10.2018 - 06.2019
Teaching Artist
Pinot's Palette
10.2016 - 10.2018
Attraction Host/Trainer
The Walt Disney Company
05.2005 - 06.2007
Portrait/Caricature Artist, Face Painter/Henna artist
Kaman's Art Shoppes
05.2005 - 06.2007
College - Studio Art Major
Cabrillo College
High School - Art Major
Orange High School