Troy Rolen
Toledo,OH
Summary
Detail-oriented professional with a strong background in carpet cleaning and kitchen management. Recognized for problem-solving skills and commitment to continuous learning, contributing to improved service quality and customer loyalty.
Experienced with carpet cleaning techniques, including stain removal and damage repair. Utilizes specialized equipment to achieve high standards of cleanliness and maintenance. Knowledge of effective customer service practices and teamwork to exceed expectations.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Carpet Technician
Stoll's Carpet
Toledo, OH
01.2021 - 10.2025
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified appropriate spotting agents to use on persistent stains.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Moved furniture weighing up to 50+ pounds to prepare homes for cleaning.
Kitchen Manager
Longhorn Saloon
Toledo, OH
08.2015 - 12.2020
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored kitchen staff on food preparation techniques and service standards.
- Developed and implemented inventory management processes to optimize food cost control.
- Collaborated with management to create seasonal menus reflecting customer preferences.
- Streamlined kitchen workflows, enhancing efficiency during peak service hours.
- Conducted regular quality assurance checks on food presentation and taste consistency.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Delivery Driver
Al Peake & Sons Daughter Too
Toledo, OH
12.2014 - 08.2015
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Managed route planning to optimize delivery schedules and reduce fuel consumption.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Dish Technician
Digital Dish
Waterville, OH
08.2012 - 12.2014
- Installed and configured satellite systems for residential and commercial clients.
- Conducted troubleshooting and repairs on dish installations to ensure optimal performance.
- Provided technical support to customers, enhancing overall satisfaction with services.
- Collaborated with team members to streamline installation processes, reducing service time.
OTR Truck Driver
U.S. Express
Springfield, OH
01.2012 - 07.2012
- Operated and maintained tractor-trailer equipment for safe transport of goods across long distances.
- Managed timely delivery schedules while adhering to federal regulations and safety standards.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with maintenance protocols.
- Communicated effectively with dispatchers and clients regarding delivery status and route adjustments.
- Documented daily logs, including hours of service, mileage, and fuel consumption for regulatory compliance.
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
Education
Radiology Tech
Owens Community College
CDL - CDL Training
TDDS Truck Driving School
Lake Milton, OH01-2012
Skills
- Continuous learning mindset
- Tool management
- Surface preparation
- Room measurements
- Equipment maintenance know-how
- Quality assurance standards
Timeline
Carpet Technician
Stoll's Carpet
01.2021 - 10.2025
Kitchen Manager
Longhorn Saloon
08.2015 - 12.2020
Delivery Driver
Al Peake & Sons Daughter Too
12.2014 - 08.2015
Dish Technician
Digital Dish
08.2012 - 12.2014
OTR Truck Driver
U.S. Express
01.2012 - 07.2012
Radiology Tech
Owens Community College
CDL - CDL Training
TDDS Truck Driving School